Support Board
Date/Time: Sun, 24 Nov 2024 20:55:52 +0000
trial account activation failure - no sms sent and other sierra related questions
View Count: 485
| [2024-04-06 17:30:28] |
| yang_sc_demo - Posts: 15 |
|
hi, 1) i created a trial account yesterday and followed the steps...never got the sms...twice!. tried again this morning...got an error. I also filed a account support ticket ..didn't hear back. 2) regarding eurusd intraday data....i see it is coming from FXCM. how is it that the display format is correctly set to .00001 (fractional pip) but the ticksize is set to .00005? my understanding is that the ticksize is what gets used to caluclate P/L along with "currency value per tick"? shouldn't be set to same value as display format? you can profit and loose a fractional pip afterall ! 3) for non USD cross pairs (e.g EURJPY)....how does this ticksize/currency value per tick cater for the fact that the pip/fractional pip value will continuously change with the changes to pair's value? 4) regarding the chart caluclator tool: if you drag it across ...say 5pips on the chart ...it would display an unreadable value of .0005....which is a correct value...just not user friendly. How to change this readout to 5.0 ? 5) for studies to work properly across the differnt currency pairs( having different tick and price display formats)...what "value format" should we use for the studies? inherited? 6) regarding trading automation + ibkr/TWS : suppose i want to trade several instruments at the same time using ascil studies SIMULTANOUSLY...which will require having several charts and studies for each instrument......what is the recommended setup: one SC instance connecting to one ibkr/TWS instance or multiple SC instances connecting to single tws or multiple sc instances...EACH connecting to a UNIQUE TWS instance? 7)are ascil account querying functions ( e.g sc.GetTradePosition) aware of open positions on other instances of sc? |
| [2024-04-06 18:19:30] |
| Sierra_Chart Engineering - Posts: 17161 |
|
You need to work with the example symbols: Sierra Chart Trial Account: Introduction For the level of support you are looking for, a paid Sierra Chart account is required. Regarding 2, the reason the Tick Size is set higher, is for performance reasons. More information about this is here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-06 18:50:39] |
| yang_sc_demo - Posts: 15 |
|
can you at least indicate whether a solution exists for items 4,6 and 7? ie.....is it doable or not ? i am evaluating feasiblity of using SC at this stage. besides...how is it acceptable for one potential customer to PAY to get an answer while others get to read it posted ... FREE? Date Time Of Last Edit: 2024-04-06 19:51:47
|
| [2024-04-10 12:29:19] |
| Sierra_Chart Engineering - Posts: 17161 |
|
4. You actually can: In the Chart Calculator configuration, enable Show Tick Difference. Refer to: Chart Drawing Tools: Chart Calculator Configuration 6. We recommend a single instance. 7. If each instance is connected to an external trading service like TWS, then Yes Positions created by other instances will be in the Position list. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-10 12:31:28
|
| [2024-04-11 01:11:42] |
| yang_sc_demo - Posts: 15 |
|
single instance won't work for trading several instruments at the same time beacuse each instrument will need 3-4 charts, each chart having 20-25 studies ( calc time : 0 - 5 ms). i tested this and found that SC uses a single thread to pretty much do everything including calculate the studies. With a single instance, all cores were sitting idle ...and one thread ( not even the entire core) was maxed out with poor performance. switching to multiple instances made a big difference. Seems multi SC instances --> single TWS is a must. for this use case, can each SC instance check whether there are open positions (opened by any instance and across all instruments) and what the entry(s_SCPositionData.AveragePrice) and current stop price (for trailing stop - s_SCTradeOrder.Price1) are for those open positions before opening a new position? documentation "Using Multiple Sierra Chart Instances with TWS" indicates that "Instance Client ID" = 0 can do this for one single instance (which is not enough)...but continues .."Although they will share Common Trade Position data for each Symbol and Trade Account." Does this mean that all SC instances connected to the single TWS will be aware of any open positions in any instrument WITHOUT "Instance Client ID" = 0 ? thx |
| [2024-04-11 05:25:19] |
| Sierra_Chart Engineering - Posts: 17161 |
|
switching to multiple instances made a big difference. Seems multi SC instances --> single TWS is a must.
There is another way and still use a single connection to TWS. Use sub instances:Using DTC Server for Data and Trading in Another Sierra Chart Instance Yes: can each SC instance check whether there are open positions (opened by any instance and across all instruments) and what the entry(s_SCPositionData.AveragePrice) Nothing special to do, but the position average price may not be available across instances.Does this mean that all SC instances connected to the single TWS will be aware of any open positions in any instrument WITHOUT "Instance Client ID" = 0 ? Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-14 19:08:21] |
| yang_sc_demo - Posts: 15 |
|
seems there is a speed advantage using separate SC installs/copies (getting separate data feed...not DTC) compared to "file--> new instance". considering "separate installs" connecting to TWS: 1) can all the unique SC copies connect to the same TWS instance? 2) how many separate SC installs can get direct FXCM data feed (not DTC) ? i see Denali is limited to 3 unique connections only....not sure what the limit is for FXCM data. 3) based on earlier input, i assume that the separate SC installs/copies will be aware of open positions and stops places through other SC copies....pls confirm. unrelated Q: is there a way to hotkey or create custom control bar button that would group several actions/shortcuts togther? say for e.g...(show titlebar, show scroll bar, show menu) all toggeled on off with a single button or hotkey. thx Date Time Of Last Edit: 2024-04-16 01:16:39
|
| [2024-04-17 01:53:30] |
| Sierra_Chart Engineering - Posts: 17161 |
|
1. Yes. 2. The limit is much higher. Not sure exactly what it is but it is a lot more than three. Might be 10. 3. Open positions for sure. Stops, no since those are orders. You have to use a program like Auto Hot Key for this: unrelated Q: is there a way to hotkey or create custom control bar button that would group several actions/shortcuts togther? say for e.g...(show titlebar, show scroll bar, show menu) all toggeled on off with a single button or hotkey. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-23 05:18:47] |
| yang_sc_demo - Posts: 15 |
|
regarding #3: Interactive Brokers Trading Service states ....SERVER managed OCO and bracket orders are available for TWS. if that's the case...then stop orders placed through one SC1-->TWS1 instance should be visible from another SC2-->TWS2 (same account). right? reading the many issues reported on SC+ibkr on support threads and documentation ....would the below use case avoid all problems and provide reliable service? : 1) forex only...(hopefully no symbology issues? what about CFDs like xauusd?) 2) single account with multiple userids ( to address the issue of getting correct account balance data from TWS) 3) single entries to open positions (no need for average position price info to avoid API reporting issues) 4) 10x SC instances connecting to 2x TWS (i.e 5xSC --> 1xTWS)...each SC having different instance client id 5) all trades will use server side bracket orders (target+stoploss) would the SC instances connected to TWS1 be able to retrieve open positions and open orders (stoploss) info placed through TWS2 (for the same account) ? any issues related to getting correct account balance with the setup above? thanks |
| [2024-04-25 14:55:25] |
| Sierra_Chart Engineering - Posts: 17161 |
|
You need to do your own testing and come to your own conclusions related to these questions. This is the best way. No, TWS does not support this: if that's the case...then stop orders placed through one SC1-->TWS1 instance should be visible from another SC2-->TWS2 (same account). right?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-25 22:54:48
|
To post a message in this thread, you need to log in with your Sierra Chart account: