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Date/Time: Sun, 19 May 2024 02:01:54 +0000

How to Post a Message for Support

Telegram messages

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[2024-04-04 17:33:16] #1 [Go To First Post]
User251447 - Posts: 31
Hi what sort of messages would be used for telegram?

[2024-04-04 20:14:08] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
First if you are having any issues with Telegram notifications, refer to: Notice: Sierra Chart Alert App and Telegram Replacing Email/SMS Alerts \| Post: 378196 Normally Telegram would be used to give you notifications of alert messages in Sierra Chart. Full documentation is here: Chat and Communications Platform: Using Chat for Remote Alert Notifications Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-04 20:14:36

[2024-04-05 17:23:41] #3 [Go To First Post]
User251447 - Posts: 31
so it would be used to show errors when trading?

[2024-04-05 17:49:49] #4 [Go To First Post]
John - SC Support - Posts: 31704
You can setup Telegram to receive Alerts from your charts. So any place where an Alert can be setup, you can have that information forwarded to your Telegram account. With regards to Trading alerts, refer to the following and the 6 settings below it: Global Trade Settings Windows: Play Alert For New Order (Global Settings >> General Trade Settings >> Notifications) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-08 20:42:29] #5 [Go To First Post]
User251447 - Posts: 31
ok thanks Just to confirm all errors in regards to live trading positions etc would be displayed and show on the activity log.

[2024-04-08 22:46:05] #6 [Go To First Post]
John - SC Support - Posts: 31704
No errors will show unless there is an alert associated with it. For instance, there is an alert that can be setup for when a trade is rejected. But any other kind of error (not that we can think of any off the top of our head) will not generate an alert. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-09 17:48:25] #7 [Go To First Post]
User251447 - Posts: 31
So with the activity log you have to set up errors with it so if there was a problem it will automatically pop up and show that error? How do I set up the errors I want to show in the activity log window?

[2024-04-09 20:22:14] #8 [Go To First Post]
John - SC Support - Posts: 31704
You can not specify the errors that will be put into the log. And you can not specify an alert to go off when there is an error logged in the Message Log or Trade Service Log. What exactly are you worried about? What is the situation that you want to control? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-10 20:04:30] #9 [Go To First Post]
User251447 - Posts: 31
Just double checking how errors and messages will show up when trading. I just need a bit more understanding the difference between the message log window and trade service log window. thanks Date Time Of Last Edit: 2024-04-10 20:11:20

[2024-04-10 20:20:24] #10 [Go To First Post]
John - SC Support - Posts: 31704
The "Trade Service Log" is going to show any issues/errors related to trading. In particular, order rejections will show in this log. The "Message Log" shows all other error messages related to the system and connectivity. So although you could think of them as trading related, messages regarding connections to your trading service would be in the "Message Log". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-11 17:10:08] #11 [Go To First Post]
User251447 - Posts: 31
ok thanks and how do I access them and can I make them both automatically open if an error happened?

[2024-04-11 17:33:11] #12 [Go To First Post]
John - SC Support - Posts: 31704
The "Message Log" is accessed through "Window >> Message Log". The "Trade Service Log" is accessed through "Trade >> Trade Service Log" By default, both of these are set to open when there is an error written to them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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