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Date/Time: Mon, 13 May 2024 23:37:39 +0000

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Intraday chart issue

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[2024-04-04 14:55:30] #1 [Go To First Post]
jbech96 - Posts: 39
The problem is the only data being displayed on my Intraday charts is 4/3/20, 4/3/21, 4/3/22 and then 4/4/24. I am on the June contract using Version 2626. Date range for charts is 2024-02-25 to 2024-04-04. I have performed the steps to correct for incomplete/missing data at earlier dates in continuous futures contract charts with no change.

[2024-04-04 15:54:32] #2 [Go To First Post]
John - SC Support - Posts: 31602
Please get us an image of your chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-04 17:18:49] #3 [Go To First Post]
jbech96 - Posts: 39
I have uploaded (attached) a copy of my Intraday chart displaying the issue I am having. I had to do it this way because I do not have a web browser on my trading computer.


Sierra Intraday Chart 2024.PNG / V - Attached On 2024-04-04 17:12:05 UTC - Size: 137.65 KB - 26 views

[2024-04-04 20:20:12] #4 [Go To First Post]
John - SC Support - Posts: 31602
Follow the instructions at the following link: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-04 21:03:01] #5 [Go To First Post]
jbech96 - Posts: 39
I have followed the instructions in the link you forwarded to me. The only revision I ended up making was changing the Continuous Contract option from Date Rule Rollover,back adjusted to Volume Based Rollover, back adjusted. Then Downloaded Data from End of Chart....still no change in my chart.

[2024-04-04 21:58:56] #6 [Go To First Post]
John - SC Support - Posts: 31602
Please redo the instructions at the link given in Post #4 starting at Step #7, which states to select "Edit >> Delete All Data And Download". When you do this, you will get a pop-up that shows the different contracts. Select at least the most 2 recent contracts to re-download the data. This is necessary in order to ensure that you are redownloading the missing data in any contract that may have have the data you need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-04 22:20:28] #7 [Go To First Post]
jbech96 - Posts: 39
The mistake I made the first time when I made the selection in the "Multiple Symbol Selection Window" was to also enable "Download for Daily Data Files Only". I did not do that this time and my charts are now loaded correctly. Thank you John for your assistance.

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