Support Board
Date/Time: Mon, 25 Nov 2024 03:00:01 +0000
SC opens up, start loading charts and calculating then shuts down
View Count: 222
| [2024-04-03 07:44:58] |
| User388695 - Posts: 13 |
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Hi Support, as per the tile, I open SC this morning, it opens the application, charts reload and start calculating, and it sueendly stops and crashes down/closes down. I am on 2610. Thank for the help Dom |
| [2024-04-03 08:16:05] |
| Sierra_Chart Engineering - Posts: 17166 |
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Start with help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-03 08:16:14
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| [2024-04-03 14:20:20] |
| User388695 - Posts: 13 |
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Apologies but I don't know what topic 17 means. The links sends me to something about advanced customed studies, not sure what I need to do, where to look etc. It was working fine yesterday and has done so for months, and suddenly shuts down, no idea why ..Thanks for clarifying the help please..
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| [2024-04-03 16:06:54] |
| Sierra_Chart Engineering - Posts: 17166 |
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Use Safe Mode.: Sierra Chart - Software Login Instructions: Using Safe Mode Do not open any existing Chartbooks. There may be a problem causing excessive memory use. Open new charts for now. Until there is time to troubleshoot the problem later. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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