Support Board
Date/Time: Mon, 25 Nov 2024 02:35:14 +0000
Subscribtion mistake.
View Count: 225
| [2024-04-02 08:43:08] |
| User668089 - Posts: 9 |
|
Hello. I mistakenly pressed the renew button too much, and have extended the subscribtion to an absurd degree, i'd like to reset my subscribtion to the way it was before, by that i mean only monthly payments. Kind Regards, Pawel Korczyk. |
| [2024-04-02 23:05:15] |
| Sierra_Chart Engineering - Posts: 17166 |
|
We will refund this back to your Services Balance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-03 15:58:41] |
| John - SC Support - Posts: 36238 |
|
We have refunded the 3 months of additional Usage Time that you had added to your account. Right now, you have 14 days of Usage Time remaining, therefore on April 16, 2024 your account will automatically renew for Package 10 for 1 month.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: