Home >> Support Board

Support Board

Date/Time: Tue, 30 Apr 2024 21:36:44 +0000

How to Post a Message for Support

Trading one account from two offices

View Count: 208

[2024-03-28 08:34:23] #1 [Go To First Post]
User801402 - Posts: 19
Hello support team, i have to trade with interactive brokers (for legal reasons) i use sierrachart denali datafeed i have to work on 2 different pc´s in 2 locations (at same town) both pc´s run an own sierrachart installation both pc´s use ib gateway i start the day in location 1. When i leave this location i close sierrachart and ib gateway with open positions and orders and this pc is offline from then on Then i go to location 2 and want to go on managing the same account with the positions and orders that i opened in location 1 What is the best setting to to this? Yesterday (day 1 with this setup) i had issues with duplicate order id´s when i started to continue my work in location 2 Both installations have the same settings, for example "instance client ID" = 0. Thank you very much, i know that your support for IB is limited, but i hope there is an easy solution Kind regards Jens Date Time Of Last Edit: 2024-03-28 12:31:14

[2024-03-28 09:24:54] #2 [Go To First Post]
DabbaDo - Posts: 146
Hope you don't mind if I jump in. I do exactly the same, with Interactive Brokers for stocks and Edge Clear for futures. I find it much better to remote into one location from the other, using the free personal TeamViewer and/or the free Chrome Remote Desktop.

[2024-03-28 12:29:27] #3 [Go To First Post]
User801402 - Posts: 19
I would like to hear from the sierra pros what the best setting for my described situation is. Thanks a lot

[2024-04-05 00:11:50] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14159
This is all that we would recommend: Both installations have the same settings, for example "instance client ID" = 0. Regarding the duplicate order IDs, those are assigned by TWS. So the solution would have to be on the TWS side for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-05 09:47:35] #5 [Go To First Post]
User801402 - Posts: 19
I now tried to have the 2 installations the same instance client id but other from zero. Open orders are correct when i open second installation in the afternoon. Is there a way to share the "trade-data" (fills etc) between the two installations? For example a) share the trade-data on a cloud b) get it from ib gateway Thanks !!!

[2024-04-08 19:13:29] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14159
See: Trade Activity Log: Importing and Exporting Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: