Support Board
Date/Time: Mon, 25 Nov 2024 05:40:06 +0000
I can't get real time data
View Count: 223
| [2024-03-27 21:37:49] |
| oceanzhang - Posts: 6 |
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Edit: This is working now. I guess it just took some time to activate. All good. I subscribed to the full CME group data for $37.50, and fully funded my account, but my data on the charts is still delayed data. I tried disconnecting, then select data service to Teton, then change it back to SC data all services, but still giving me delayed data. How can I activate live data? Date Time Of Last Edit: 2024-03-28 04:04:42
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| [2024-03-28 06:15:03] |
| Sierra_Chart Engineering - Posts: 17169 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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