Support Board
Date/Time: Mon, 25 Nov 2024 05:36:51 +0000
Cannot cancel order
View Count: 206
| [2024-03-27 12:50:21] |
| Trader Mo - Posts: 1 |
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I left a position open on ES a couple days ago, the position appears to have been closed, but the attached orders are still displayed on the chart. If I try to cancel them, it displays 'pending cancel' for a minute or so, but does not cancel. In the trade service log, it says: Not requesting Trade Positions data since there is a current request outstanding. Also getting 'Order cancellation failed' I have tried disconnecting & reconnecting to the data/trade service. Also tried refreshing trade data. I've looked in R Trader, and there are no open positions or orders on these accounts. |
| [2024-03-27 14:17:11] |
| Sierra_Chart Engineering - Posts: 17169 |
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Contact your broker to resolve the issue. First thing we recommend doing is reconnect with File >> Reconnect and try canceling the order again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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