Support Board
Date/Time: Mon, 25 Nov 2024 05:19:42 +0000
Problem opening the order
View Count: 298
| [2024-03-27 08:56:49] |
| User914075 - Posts: 2 |
|
Hello, I cannot open a position in crude oil because the message appears: Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Internal Order ID: 3931. Service Order ID: 1320228. Symbol: MCLK24_FUT_CME.
|
| [2024-03-27 13:43:35] |
| Sierra_Chart Engineering - Posts: 17169 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-27 14:01:50] |
| Sierra_Chart Engineering - Posts: 17169 |
|
The CME is not providing Micro crude oil margin data: https://www.cmegroup.com/solutions/risk-management/margin-services/product-margins.html#span=span&pageNumber=1&exchange=NYM We are working on a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-27 14:34:57] |
| User914075 - Posts: 2 |
|
I understand, but yesterday you could open positions on crude oil, so there was a problem today?
|
| [2024-03-27 14:36:45] |
| Sierra_Chart Engineering - Posts: 17169 |
|
We have followed up with instructions to the clearing firms with a solution to resolve this. Yes there is a problem today from the CME regarding this. Clearing firms have been provided instructions to resolve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: