Support Board
Date/Time: Mon, 25 Nov 2024 06:46:58 +0000
Rithmic Direct - DTC (Not enabled on package) [trading]
View Count: 438
| [2024-03-22 04:11:19] |
| engsh123 - Posts: 4 |
|
Hi! I signed up Sierra Chart today and I'm on trial. I activated Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts $5.5. I want to trade with Rithmic and Apex Evaluation Account that I have with Sierra Realtime data. Currently, I am not getting real time data. I am not able to connect to Rithmic. I am not able to get NQ symbol. What kind of package do I still need to sign up? I searched solutions in this board but I can't find the answer. Please help. Thank you Date Time Of Last Edit: 2024-03-22 05:19:13
|
 Screenshot 2024-03-21 221600.png / V - Attached On 2024-03-22 05:18:50 UTC - Size: 31.08 KB - 66 views  MessageLog.txt - Attached On 2024-03-22 05:19:06 UTC - Size: 22.09 KB - 319 views |
| [2024-03-22 14:26:18] |
| John - SC Support - Posts: 36238 |
|
While on a trial you are not able to connect to an external trading/data service. This includes getting the real-time data from our Denali Exchange Data Feed. To do these things, you need to be on one of the "Integrated" packages. Refer to the following: Description of Service Packages and Pricing: Integrated Packages Follow the instructions to change to one of these packages: Sierra Chart Purchase and License Information: Instructions In order to connect to Rithmic, for your Apex account, follow the instructions at the following link: Rithmic Trading Platform Service: Setup Instructions -- Note that in order to get the real-time data for the CME Group, you need to have a live, funded, futures trading account - prop firm accounts do not count towards this requirement. And you need to be able to connect your Sierra Chart to that account at least once a month. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account that qualifies for the above, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement If you will not stay connected to this trading account, then you will need to make sure you connect at least once a month for verification. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-22 21:47:10
|
| [2024-03-22 16:30:47] |
| engsh123 - Posts: 4 |
|
I have paid $46 for Package 11. But I'm still not able to get Live NQ data. I cannot see anything in the Server (List) of Data/Trade Service Settings under Global Settings. I cannot figure out what's missing. Please advise. thanks -es |
| [2024-03-22 16:59:56] |
| John - SC Support - Posts: 36238 |
|
I have paid $46 for Package 11. But I'm still not able to get Live NQ data.
You need to redo your Exchange Agreements, as you did not enter your Clearing Firm or Account Number in the Uniform Subscriber Agreement. You can access the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Also, you have not connected to your live, funded, futures trading account. You need to do this in order to be able to get the real-time data. Refer to the information in post #2. I cannot see anything in the Server (List) of Data/Trade Service Settings under Global Settings.
Refer to steps 8, 9, and 10 at the following link: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-22 17:45:31] |
| engsh123 - Posts: 4 |
|
Can I use Rithmic account I have with Apex Evaluation Account for live, funded futures trading account? If so, how can I fill in these? thanks -es |
| [2024-03-22 17:49:06] |
| engsh123 - Posts: 4 |
|
I have resubmitted Uniform Subscriber Agreement and CME Non-Professional Certification. Status is still blank. The day is almost gone. I still cannot trade. It seems it takes too long to get this process complete. |
| [2024-03-22 18:02:48] |
| John - SC Support - Posts: 36238 |
|
Can I use Rithmic account I have with Apex Evaluation Account for live, funded futures trading account?
If so, how can I fill in these? No, you can not. Refer to what we wrote in Post #2 above. And we see that the "Clearing Firm" and "Account Number" are still blank in your "Uniform Subscriber Agreement". We can not approve these as a Non-Professional without this information. Again, refer to Post #2. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: