Support Board
Date/Time: Mon, 25 Nov 2024 06:53:15 +0000
Delayed Data NOT Streaming
View Count: 243
| [2024-03-20 12:53:19] |
| UserKashish - Posts: 4 |
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Hi I have Sierra Delayed Data on. This is the only data I have for now and I do not use any other trading service. But the data doesn't stream[even 10mins delayed]. It just updates to the most recent point whenever I open Sierra And that's it. Will update on disconnecting and reconnecting but NOT stream still. Have tried everything that is on the support board and documentation. Waited for 10-15mins but nothing works. Kindly help Thanks Kashish |
| [2024-03-20 16:24:52] |
| John - SC Support - Posts: 36238 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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