Support Board
Date/Time: Mon, 25 Nov 2024 06:53:12 +0000
Turn on live data feed
View Count: 489
| [2024-03-18 23:43:08] |
| JackSprat - Posts: 3 |
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Hi~ I am currently going through a prop firm challenge and I am trading through Tradovate and TradingView. There is an indicator that I would like to use but it is only available on Sierra Chart. I downloaded SierraChart and paid the $26 for a month of service so I could load the indicator but for the life of me I cannot get my chart to connect. Any insight would be greatly appreciated, thanks so much! |
| [2024-03-19 00:22:05] |
| JackSprat - Posts: 3 |
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sorry this is my first time using sierra so i apologize for the learning curve on my part. i am getting the following error that the service package does not support this function so curious if I need to purchase something else too? added the denali data exchange feed completed all the agreements.... Date Time Of Last Edit: 2024-03-19 00:50:03
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| [2024-03-19 05:12:23] |
| Sierra_Chart Engineering - Posts: 17172 |
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We needed to activate Service Package 3 on your Sierra Chart account. This is now done and now you have one month of usage time. Real-time futures data is not included with this Service Package. But you can start with the Delayed Exchange Data Feed: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-19 16:21:05] |
| JackSprat - Posts: 3 |
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ah thank you so much. what do i need to do to get real-time futures data added?
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| [2024-03-19 16:54:05] |
| John - SC Support - Posts: 36238 |
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To start, you need to be on one of the "Integrated Packages". Refer to the following: Description of Service Packages and Pricing: Integrated Packages You can change your package at any time. To do this, select the following link and select the package you want in the menu to the left, then select the "Update/Set" button. When you change your package we adjust the remaining Usage Time in your account - therefore if you change to a more expensive package, your Usage time will go down, and vice versa. https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage -- If you are wanting data for the CME Group, then be sure you understand that you need to have a live, funded, futures trading account in order to qualify for the non-professional exchange fees. And you need to be able to connect your Sierra Chart software to this account at least once a month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account that meets the above requirements, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Once you have the above worked out, then you can setup the data for The CME Group by following these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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