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Date/Time: Mon, 25 Nov 2024 06:56:17 +0000



Data is suddenly delayed data

View Count: 251

[2024-03-18 20:00:21]
User175681 - Posts: 4
How do I get real-time data back?
[2024-03-19 00:42:21]
User175681 - Posts: 4
This weekend I tried to get the S&P 500 cash Index to build a delayed daily and hourly chart. That changed my data to delayed data on my ES E-mini contract that I trade (Dorman).
I got real-time data back by going to Data/Trade Services Settings>common settings and changing Allow Support for Sierra Chart Data Feeds to yes, then changing Data/Trade Services Settings>Main Settings to Current Selected Service "SC Data-All Services."
Question: I have been executing via Teton, which is a value under "Current Selected Service" and I don't know if that is what was there before I started trying to get the S&P cash delayed data. If I execute trades now, am I doing so via Teton? Or, do I need to change something?
[2024-03-19 00:58:54]
User175681 - Posts: 4
When I Open Trade Window for Chart, I can now only SIM trade. My Dorman account is not there. Please help!
[2024-03-19 03:34:08]
Sierra_Chart Engineering - Posts: 17172
You need to set Sierra Chart back to Teton order routing to be able to trade. Instructions:
Sierra Chart Teton Futures Order Routing: Setup Instructions (start with step 7)

Your Sierra Chart account is set to receive real-time CME futures data.

If you want to access symbols that are not accessible under Teton order routing, then install another installation of Sierra Chart:
Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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