Support Board
Date/Time: Thu, 20 Feb 2025 19:30:17 +0000
Rithmic Connection Error DTC Error Message
View Count: 574
| [2024-03-16 22:35:17] |
| User303857 - Posts: 107 |
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Hello Support, yet another Rithmic logon error. And now NO connection to Teton & AMP 2024-03-16 22:56:15.748 | Teton CME Order Routing | Logon error received from server: Connection not allowed while connection to external service not present The exact same logon credentials are working on my Desktop. Not working on my laptop. Although last year it connected but not now , with a new APEX account. I am only trying to use one computer at a time. Any insight as to why the laptop computer will not connect to Rithmic? I just did a fresh install & then updated Sierra Chart. Went back to the desktop computer and CAN log in to Rithmic/Apex & TETON and AMP, but still have the problem on the laptop computer. Sorry for more Rithmic questions Date Time Of Last Edit: 2024-03-16 23:17:55
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| [2024-03-17 01:13:33] |
| Sierra_Chart Engineering - Posts: 18502 |
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This is not a Rithmic connection error. This error message is from the Teton order routing system. It was due to some maintenance being done earlier today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-17 01:13:47
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| [2024-03-17 16:07:06] |
| User303857 - Posts: 107 |
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Thank You , all connected now.
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