Support Board
Date/Time: Mon, 25 Nov 2024 07:50:39 +0000
Problems with
View Count: 331
| [2024-03-16 19:13:27] |
| User582707 - Posts: 11 |
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Hello. I have noticed a problem regarding the commands "Move Target To Price"/"Move Stop To Price". I have a chart and a trade DOM on my screen (two detached separate windows). If I have the chart selected and I move my mouse from the chart over to the trade DOM and point at a price, and I execute the "Move Target To Price" command, the target order will not be moved to that price but instead to the last price the Crosshair/Values Tool was displaying when the cursor went outside the chart window. The same goes for the "Move Stop To Price" command. This has caused me to accidentally exit trades prematurely. Of course it works as it should if I click in the DOM, and thereby selecting the window, first. It is just a little unnerving to have to constantly think about what window is selected before executing these commands. Is this something you are able to reproduce? Absolutely love the platform btw. And all the documentation that is available, it is just fantastic! Br |
| [2024-03-16 20:57:39] |
| Sierra_Chart Engineering - Posts: 17172 |
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We are looking into this today. This should not be the case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-16 22:31:57] |
| Sierra_Chart Engineering - Posts: 17172 |
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We will implement a solution to this in the next release. However, we do not know how this scenario occurs, because there must be some pointer movement within the Chart or Trading DOM, when you are right clicking. And the pointer movement will always update the trade price no matter what tool is active or even if no tool is active. You can verify this by looking at the trade price box at the top left of the chart. This the first time we ever heard of this scenario ever in 20 years. Unless something has unexpectedly changed that we are not aware of. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-17 00:17:12
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| [2024-03-17 00:18:14] |
| Sierra_Chart Engineering - Posts: 17172 |
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Actually we do know why this occurs because you are moving the pointer over the Chart or Trading DOM without it having the focus and then you right-click. It is at that moment, in the next release, the trade price will be updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-17 19:52:22] |
| User582707 - Posts: 11 |
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To clarify, I am not executing the command by right clicking. I have it set to a keyboard shortcut. The problem does not occur if the command is executed from the chart shortcut menu, since the act of right clicking will select the window. Date Time Of Last Edit: 2024-03-17 20:22:21
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| [2024-03-17 21:12:24] |
| Sierra_Chart Engineering - Posts: 17172 |
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How does the keyboard shortcut get captured by the chart window if it does not have the focus? This is not making sense to us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-17 22:02:21] |
| User582707 - Posts: 11 |
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Because i still have the other chart window selected. To clarify; I am using several detached chart windows and DOMS, of the same symbol. The problem occurs when I have chart window 1 selected, and then move my cursor over to chart window 2 and execute "Move Attached Target to price" with a keyboard shortcut without first clicking inside and thereby selecting the window. Even though Window 2 isn't selected, the hand/values tool still works, and is highlighting the price where my mouse is, in the price scale. Date Time Of Last Edit: 2024-03-17 22:13:52
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| [2024-03-17 22:13:06] |
| Sierra_Chart Engineering - Posts: 17172 |
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No, that will not work because the keyboard command will only be sent to the window that is active and whatever the Trade Price is there based upon where the pointer last was, will be the price. It does not matter where the pointer is hovering over. If that window is not selected it is not involved in the trade at all. There is no harm done with what we implemented. It was not necessary, and it is not applicable to what you are doing. There is simply no support for what you want. It is inherently impossible to do what you want. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-17 22:14:43
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| [2024-03-17 22:18:19] |
| User582707 - Posts: 11 |
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I know. That was my point. Maybe it would be better if the command would move the order to the price that the hand/values tool is displaying, regardless of which window is active? Otherwise, like I mentioned, one has to constantly be aware of which window is active when using the command as a keyboard shortcut, making it rather useless if one is working with more than one chart window. Edit: Or maybe, the command should not trigger unless the mouse is inside the window that is selected, to avoid mishaps. Cheers anyways tnx for your time and help! Date Time Of Last Edit: 2024-03-17 22:23:16
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