Support Board
Date/Time: Mon, 25 Nov 2024 07:58:03 +0000
Chat Window not opening in certain installations of SC
View Count: 239
| [2024-03-15 21:48:31] |
| mattvk - Posts: 32 |
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I'm unable to open the Chat Window on my Windows Server installation of SC. I have followed the instructions in this post: Notice: Sierra Chart Alert App and Telegram Replacing Email/SMS Alerts | Post: 375015 Even after "Reset Windows" the Chat Window is nowhere to be found, including the system taskbar. I've successfully opened up the Chat Window and have set up Telegram alerts on my home machine system of SC, but am unable to do so on this other instance. Issue reproduced on v 2614 and 2615. |
| [2024-03-16 03:26:17] |
| Sierra_Chart Engineering - Posts: 17172 |
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We are looking into this. We do see a problem where Reset Windows is not properly resetting the Chat window. We are looking into that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-16 05:32:05] |
| Sierra_Chart Engineering - Posts: 17172 |
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We want you to update to version 2616: Software Download: Fast Update Open the chat window again (File >> Open Chat Window). If it is not visible then use the command Window >> Reset Windows. You should then see the chat window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-16 05:32:48
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| [2024-03-17 21:38:12] |
| mattvk - Posts: 32 |
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Working now on 2616, thanks.
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