Support Board
Date/Time: Mon, 25 Nov 2024 08:28:36 +0000
Intraday futures data from IB not downloading
View Count: 240
| [2024-03-13 18:22:10] |
| Agent Orange - Posts: 39 |
|
Everything was working fine last Friday (3/8). Today (3/13) is the first day since then I have started up my instance of Sierra which uses Interactive Brokers futures data. On startup, when Sierra attempts to download intraday futures data (example: for NQ-202406-CME), the message "Downloading Historical Data. Bars may not appear until done.", but the no data arrives and after a LONG (many minutes) delay, the download is cancelled with an error message in the log file from Interactive Brokers. I updated from version 2604 to 2611 but this did not fix the problem. Did the changes you're making for IB stock data inadvertently break futures data downloads? Do I need to alter some settings? Log file attached. |
Private File |
| [2024-03-14 10:10:47] |
| Sierra_Chart Engineering - Posts: 17172 |
|
You need to activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" from the main Sierra Chart menu. You just need to do this once per symbol and not for each chart. This command is on the main Sierra Chart menu at the top. Only use it from that location. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-14 10:11:03
|
To post a message in this thread, you need to log in with your Sierra Chart account: