Support Board
Date/Time: Mon, 25 Nov 2024 08:21:28 +0000
missing data
View Count: 232
| [2024-03-12 14:40:37] |
| User411320 - Posts: 289 |
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Hello, as you can see in the attached pic, I'm missing bars, orange circle (all my charts same area). I deleted and downloaded the data already with no resolve. please help
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 Screenshot 2024-03-12 103735.png / V - Attached On 2024-03-12 14:40:26 UTC - Size: 46.51 KB - 59 views |
| [2024-03-12 16:44:46] |
| John - SC Support - Posts: 36238 |
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There is something odd about the bars to the right of the gap. In particular, it doesn't look like they should be there, as these appear to be forward in time from the current time. Can you please get us a screenshot showing the times at the bottom of the screen and let us know what the Time Zone of the chart is set to. Also, please let us know the time that you take the screenshot.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-12 17:00:53] |
| User411320 - Posts: 289 |
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Hello John, attached is the picture how you requested it, also included the renko chart if that helps. I have New York time zone applied and I took these pics at 12:54 pm and 12:56 PM New York EST |
| Screenshot 2024-03-12 125406.png / V - Attached On 2024-03-12 16:58:40 UTC - Size: 59.38 KB - 54 views Screenshot 2024-03-12 125614.png / V - Attached On 2024-03-12 16:58:48 UTC - Size: 65 KB - 51 views |
| [2024-03-12 17:33:32] |
| John - SC Support - Posts: 36238 |
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Ok, we see the data matches up with what we see, although we do not understand why you have the gap you are seeing. Have you right-clicked just before the gap and selected "Delete and Download Data" from the right-click popup options? If not, please try this and let us know what happens. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-12 18:00:38] |
| User411320 - Posts: 289 |
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John, I just tried doing that from the beginning of that chart ( as far left as I can go) and it didn't work. I opened a new intraday chart and it doesn't have the gap. please see attached. |
| Screenshot 2024-03-12 140006.png / V - Attached On 2024-03-12 18:00:28 UTC - Size: 34.57 KB - 53 views |
| [2024-03-12 18:46:35] |
| John - SC Support - Posts: 36238 |
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It must have something to do with the rollover then, as this new chart is not setup as a "Continuous Futures Contract". But we did not think this was the case due to the time of the gap. If you are all good, then we are happy. If you come across this again, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-13 11:28:29] |
| User411320 - Posts: 289 |
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Yeah I just opened new charts and reloaded studies. my question is how to avoid this next rollover if possible ?
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| [2024-03-13 15:25:08] |
| John - SC Support - Posts: 36238 |
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You should not have this issue since your chart is Back-Adjusted. We'll just have to keep an eye on it for next rollover.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-13 16:36:16] |
| User411320 - Posts: 289 |
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ok thanks John
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