Support Board
Date/Time: Mon, 25 Nov 2024 09:28:31 +0000
rithmic historical data access denied sierra chart
View Count: 254
| [2024-03-12 08:50:06] |
| User307112 - Posts: 1 |
|
It loads the daily data fine, but only that timeframe, otherwise it says "Download failed; Error downloading intraday data for ESM4.CME. Historical data logon error: permission denied." Im using Topstep/Rithmic. It's fine on other problems, it happens only on sierra. I tried resolving it like on other tickets but it doesn't work. Now it's sort of capturing data but only from the point I turned Sierra chart on. And it doesn't allow me to change the data from which I want to download the data. |
| [2024-03-12 15:40:37] |
| John - SC Support - Posts: 36238 |
|
In general, Rithmic has a lack of historical data, so it is not unusual for you to not be getting the data from when you are not connected. But, it may be that you have a typo in your Username/Password for the "Historical Data" entries on the Data/Trade Service Settings. Also refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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