Support Board
Date/Time: Mon, 25 Nov 2024 09:28:05 +0000
Sierrachart Crashing when duplicating the chart to another chart book.
View Count: 230
| [2024-03-11 20:24:31] |
| User411902 - Posts: 4 |
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Hello Support team, The application crashes when I duplicate a chart to another chartbook. I have noticed it happens when for eg: the price of the symbols is very high. When I duplicate, the tick size switches to 0.05 even if it is set to 1 or higher value in the original chartbook. If there is data(tick by tick) from past 200 days, it makes the system crash and I cannot open that chartbook again. Is there any solution to prevent the symbol ticks size from switching to 0.05? I have attached a screenshot to show show the config. I am describing. Currently, as a workaround, I am making the number of days to load to 1, then duplicate to another chartbook and then change the tick size, then again change the days back to what I needed. With many number of charts, it is not very practical. Thanks and regards, Anson |
 Tick_Sierra.png / V - Attached On 2024-03-11 20:22:26 UTC - Size: 33.87 KB - 59 views Attachment Deleted. |
| [2024-03-12 02:55:25] |
| Sierra_Chart Engineering - Posts: 17172 |
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Basically the problem you are having is an out of memory or excessive memory condition. To avoid this problem, set this Chart Setting to Yes: Chart Settings: Do Not Change Symbol Settings for Chart on Symbol Change (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-12 02:55:48
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| [2024-03-12 09:39:48] |
| User411902 - Posts: 4 |
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Thank you! That helped. Tick size remains same now.
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