Support Board
Date/Time: Mon, 25 Nov 2024 03:05:47 +0000
Alert Message Error: Email and SMS alerts are disabled
View Count: 659
| [2024-03-11 20:12:31] |
| cuckiecheese - Posts: 61 |
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I'm getting this error in my alert log for some reason. This was working with no problem until a few weeks ago, I've only looked at the log just now to see. I've been having alerts sent to my google mail since I've used it. The alert settings haven't changed in the main menu. What could be the issue? Thanks |
| [2024-03-11 20:47:28] |
| Sierra_Chart Engineering - Posts: 17166 |
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Refer to post #8 here for the replacement functionality: Notice: Sierra Chart Alert App and Telegram Replacing Email/SMS Alerts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-11 22:01:53] |
| cuckiecheese - Posts: 61 |
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I'm having some trouble finding the chat window when I go File->Open chat window I am looking at my taskbar, and also the task manager to look for the process, not sure what to look for though. |
| [2024-03-11 22:02:44] |
| cuckiecheese - Posts: 61 |
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Oh nevermind I re-started SC and i see it now
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| [2024-03-11 22:25:57] |
| cuckiecheese - Posts: 61 |
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I was able to get the SC chat working (I'm using sim-mode to test, and am receiving notifications), I also successfully attached my username to the telegram bot. However I am not receiving the alerts in telegram (they are showing up in the chat window though)
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| [2024-03-11 23:36:41] |
| Sierra_Chart Engineering - Posts: 17166 |
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Could we call in about an hour to help you with this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-12 02:15:52] |
| cuckiecheese - Posts: 61 |
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I'm available for the next hour 715-830pm PST
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| [2024-03-12 02:57:59] |
| Sierra_Chart Engineering - Posts: 17166 |
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Calling in a minute.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-12 03:00:16] |
| Sierra_Chart Engineering - Posts: 17166 |
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We called but we just get voicemail.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-12 05:12:41] |
| Balazs - Posts: 6 |
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I have the same issue.. everything set up. Chat is working, telegram says it attached my username successfully. Alerts are working, but no telegram message once the alert is triggered. Help would be very much appreciated.
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| [2024-03-12 05:17:26] |
| Sierra_Chart Engineering - Posts: 17166 |
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We are working on the Telegram issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-12 06:01:27] |
| Amelyn - Posts: 44 |
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I have the same issue. Everything setup correctly yet not receiving any messages when alerts are triggered.
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| [2024-03-12 06:23:04] |
| Sierra_Chart Engineering - Posts: 17166 |
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We are working on the Telegram issue. A new version of Sierra Chart will be out in about one or two hours. We apologize for this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-05 17:54:13] |
| User373245 - Posts: 42 |
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I downloaded the most recent version of SC but I'm still having the same issue as everyone else...everything set up. Chat is working, telegram says it attached my username successfully. Alerts are working, but no telegram message once the alert is triggered. How was this resolved for others?
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| [2024-04-05 18:11:20] |
| John - SC Support - Posts: 36238 |
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Start by checking your Chat. Are the Alerts being sent to your Chat program? If they are not showing up there, then you need to redo the instructions related to getting the Alerts sent to the Chat window. Refer to Steps 1-15 at the following link: Chat and Communications Platform: Using Chat for Remote Alert Notifications If you are getting the alerts in the Chat, then redo the instructions starting at Step #18 at the above link. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-05 18:29:32
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| [2024-04-05 18:22:06] |
| User373245 - Posts: 42 |
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I am receiving alerts to my chart chat. I redid the instructions starting at step #18 (to detach from the SC Telegram Chat bot), re-attached it, and received a notice that I successfully attached my username. But I'm still not getting alerts to Telegram.
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| [2024-04-05 18:30:54] |
| John - SC Support - Posts: 36238 |
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Please post your Message Log to this thread for us to see if there is anything showing in there as to why there would be an issue. Follow these instructions to get us your log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-08 15:12:24] |
| User373245 - Posts: 42 |
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It's a lot of lines, can I send privately?
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