Support Board
Date/Time: Mon, 25 Nov 2024 10:16:12 +0000
Teton - "Secondary instance is not allowing connections"
View Count: 190
| [2024-03-08 17:28:56] |
| User757746 - Posts: 11 |
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I am receiving the following Notice all of a Sudden. I do not have a Secondary Instance ?? "Connection error message from service: Teton CME Order Routing | Logon error received from server: Secondary instance is not allowing connections to this server | Date-Time: 2023-03-08 05:53:34" This issue started yesterday, 3/7/2024 ?? |
| [2024-03-08 18:22:43] |
| Sierra_Chart Engineering - Posts: 17172 |
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It is not unusual to get those messages and they can be safely disregarded. It can happen when there is a problem connecting to the primary connection to the server due to Internet connectivity issues. Are you connected to Teton order routing? You can check the status bar for connection status: Status Bar Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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