Support Board
Date/Time: Mon, 25 Nov 2024 08:33:42 +0000
Charts missing data / time on some charts
View Count: 311
| [2024-03-08 15:06:16] |
| User787176 - Posts: 2 |
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I started Sierra a few days ago and some of my charts are missing data and time. I checked my settings compared to the correct charts I have open and all the times matched. I went to past discussions about this and believe I have all the right settings. Then I deleted al my data....."Edit/Delete all data and download". Now my charts only display from when I deleted data moving forward. No that I have deleted all my data how can I get that back as well? I will attach my chart settings.
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Attachment Deleted. Private File Private File |
| [2024-03-08 16:36:13] |
| John - SC Support - Posts: 36238 |
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Answering this in reverse - with regards to your charts not showing older data after you deleted it, this is due to the Rithmic data that you are using. There is no way to recover that data. The only real solution to this is to use our Denali Exchange Data Feed for your data. Refer to the following: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-13 13:03:27] |
| User787176 - Posts: 2 |
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So, I still have the original problem when I open my charts I only get data from when I open my charts. I get data from the previous day...almost like I am not getting the after hours session in my chart. This time break is marked by the "vertical grid" line. Can you take a look at my pictures and give me more advice? I believe my chart time settings are correct I have the same settings as a friend and his charts..in regards to the session times. Also, I have also toggled "Use Evening/Full Session" and that doesn't seem to help. Any help would be amazing I will pay for the remote assistance service if you have it available?
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Attachment Deleted. Private File Private File |
| [2024-03-13 15:34:13] |
| John - SC Support - Posts: 36238 |
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We see that you have setup the Denali data for the CME Group, and everything on your account looks good. So you should not be having this occur. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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