Support Board
Date/Time: Wed, 27 Nov 2024 06:32:12 +0000
The new version of 8. Aug has 2 Problems
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| [2014-08-08 09:53:01] |
| AC85898D - Posts: 19 |
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Dear Sirs, I have two problems with the new version on 8. Aug: 1. Changing Service of Data Trade service setting does not sva ewhat I want to save from TT - FIX to AMP/TTnet. Every time I must change the setting 2. I can not cancel the order in DOM (PLease check my attachement) Thanks for help |
 sierra- Clear Error.jpg / V - Attached On 2014-08-08 09:51:23 UTC - Size: 146.9 KB - 343 views Sierra error AC85898D.jpg / V - Attached On 2014-08-08 09:52:14 UTC - Size: 140.58 KB - 347 views |
| [2014-08-08 10:14:42] |
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Neither of these are specific to the particular version of Sierra Chart you are running. And more importantly neither of these are Sierra Chart issues. 1. This is because your Sierra Chart account is provided by a reseller and they control the service to use. You cannot change it. You need to have your own direct account: https://www.sierrachart.com/index.php?page=doc/doc_DirectAccount.html 2. This is going to be a server issue. That order is in an Order Sent state because it was never acknowledged by the Server. Go to the main window and select Trade >>Refresh Trade Data from Service. And contact your broker about that order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-08 10:15:55
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