Support Board
Date/Time: Wed, 27 Nov 2024 06:28:41 +0000
FXCM
View Count: 960
| [2014-08-07 23:28:29] |
| jakesans - Posts: 50 |
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Hi Sierra Charts, I have opened an account using your links to FXCM and have emailed their API team for FIX configuration information, but have yet to hear back from them. I have emailed twice with no response and it has been two days now. Is there someone in particular I should be contacting about this or is this even something you can help me with? Thx, Jake |
| [2014-08-08 00:25:54] |
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It is not necessarily unusual for them to take about two or more days to get back to you. We can help with this if you do not hear from them in another day. We will follow up on it. Just let us know if you do not hear from them in another day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-08 18:46:41] |
| jakesans - Posts: 50 |
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Hi SC, I just heard back from them. Should be all good now. Yea, it took between 2 to 3 days. Thx, Jake |
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