Support Board
Date/Time: Mon, 25 Nov 2024 12:39:37 +0000
Why is my data delayed?
View Count: 351
| [2024-03-04 19:48:24] |
| MitchandSoph - Posts: 32 |
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I Have Teton Order Routing set up, and log in to that account regularly. My data through this connection, and SC Data, is still delayed. Could someone please help me understand why, and what I need to do to fix this? I am looking at CL on NYMEX right now and confirm it is definitely delayed. Cheers, Mitch |
| [2024-03-04 23:58:38] |
| John - SC Support - Posts: 36238 |
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The only exchange you have activated is the "CME Non-Professional Top-of-Book". Therefore any instrument that is not traded on the CME exchange will be delayed data. CL, for instance, is traded on NYMEX. If you want to add the data for NYMEX (or change your exchange options in general) then you can do so from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Just keep in mind the exchanges renew on a calendar month basis, they are not pro-rated, and they do not give refunds. Therefore, any exchange you activate now, you will pay the full price for the remainder of the month of March and then pay again on April 1st for April. And any exchange that you deactivate now, is only set to not renew for the next month, you will still get the data for that exchange through the remainder of this month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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