Support Board
Date/Time: Mon, 21 Apr 2025 04:47:13 +0000
Why is my data delayed?
View Count: 1153
| [2024-03-04 19:48:24] |
| MitchandSoph - Posts: 33 |
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I Have Teton Order Routing set up, and log in to that account regularly. My data through this connection, and SC Data, is still delayed. Could someone please help me understand why, and what I need to do to fix this? I am looking at CL on NYMEX right now and confirm it is definitely delayed. Cheers, Mitch |
| [2024-03-04 23:58:38] |
| John - SC Support - Posts: 39362 |
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The only exchange you have activated is the "CME Non-Professional Top-of-Book". Therefore any instrument that is not traded on the CME exchange will be delayed data. CL, for instance, is traded on NYMEX. If you want to add the data for NYMEX (or change your exchange options in general) then you can do so from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Just keep in mind the exchanges renew on a calendar month basis, they are not pro-rated, and they do not give refunds. Therefore, any exchange you activate now, you will pay the full price for the remainder of the month of March and then pay again on April 1st for April. And any exchange that you deactivate now, is only set to not renew for the next month, you will still get the data for that exchange through the remainder of this month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-03 00:07:39] |
| Scalpert - Posts: 2 |
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I Have Teton Order Routing set up, and log in to that account regularly. My data through this connection, and SC Data, is still delayed also. I have the same NQ symbol as always. Nothing has changed; My Data is just mysteriously delayed since Globex opened tonight.
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| [2025-03-03 14:39:00] |
| User663265 - Posts: 1 |
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Same is happening for me. Can someone explain? Woke up this AM with Delayed data. Trading ES and NQ with Teton.
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| [2025-03-03 14:45:53] |
| User786954 - Posts: 2 |
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same here this morning the market data shows delayed i have checked and my accounts are active nothing has changed but ever since this morning it is showing delayed data please help out!
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| [2025-03-03 14:57:03] |
| pookeke - Posts: 1 |
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currently receiving delayed data on ES and NQ even with active CME Non-Professional Top-of-Book. Please Help! this just started happening today.
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| [2025-03-03 15:15:05] |
| User47706 - Posts: 24 |
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I am experiencing this issue today as well.
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| [2025-03-03 17:18:08] |
| John - SC Support - Posts: 39362 |
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Scalpert: You do not have any exchanges active, as they did not renew on March 1, 2025. You can re-activate the exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-03 17:19:49] |
| John - SC Support - Posts: 39362 |
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User663265: Your exchanges did not renew on March 1, 2025. We have seen that you have activated exchanges at this time, so you should be fine. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-03 17:21:03] |
| John - SC Support - Posts: 39362 |
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User786954: Your exchange(s) did not renew on March 1, 2025. You can activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-03 17:21:34] |
| John - SC Support - Posts: 39362 |
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pookeke: Your exchange(s) did not renew on March 1, 2025. You can activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-03 17:23:24] |
| John - SC Support - Posts: 39362 |
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User47706: You do not, nor have you had, any data setup with us. If you are getting data from another source, then you would need to check with them on why you are having a problem getting the data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-03 21:21:57] |
| User786954 - Posts: 2 |
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I am still having this issue and my account is in good standing. I have Denali feed as well and is still delayed any help here please?
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| [2025-03-04 05:28:48] |
| Sierra_Chart Engineering - Posts: 19285 |
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Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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