Support Board
Date/Time: Mon, 25 Nov 2024 12:39:02 +0000
Message Log error: www.rithmic.com:443 for request ID:33 (2) | CloseSocket call
View Count: 284
| [2024-03-04 11:55:18] |
| User92573 - Posts: 530 |
|
Dear Support I keep getting my Message Log pop up with the following errors message. 2024-03-04 11:39:12.458 | Rithmic Direct - DTC | Connected to server complete.
2024-03-04 11:39:12.459 | No download requests in the queue to start downloads for. 2024-03-04 11:39:12.459 | No download requests in the queue to start downloads for. 2024-03-04 11:39:12.459 | No download requests in the queue to start downloads for. 2024-03-04 11:39:12.459 | No download requests in the queue to start downloads for. 2024-03-04 11:39:32.041 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:39:32.041 | HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | CloseSocket call. 2024-03-04 11:39:52.047 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:39:52.048 | HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | CloseSocket call. 2024-03-04 11:40:12.043 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:40:12.043 | HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | CloseSocket call. 2024-03-04 11:40:32.049 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:40:32.049 | HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | CloseSocket call. 2024-03-04 11:40:52.056 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:40:52.056 | HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (2) | CloseSocket call. 2024-03-04 11:41:12.048 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:41:12.048 | HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (2) | CloseSocket call. 2024-03-04 11:41:32.056 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:41:32.056 | HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (2) | CloseSocket call. 2024-03-04 11:41:52.064 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:41:52.064 | HTTPS connection ID:9 to www.rithmic.com:443 for request ID:9 (2) | CloseSocket call. 2024-03-04 11:42:12.063 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:42:12.063 | HTTPS connection ID:10 to www.rithmic.com:443 for request ID:10 (2) | CloseSocket call. 2024-03-04 11:42:32.048 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:42:32.048 | HTTPS connection ID:11 to www.rithmic.com:443 for request ID:11 (2) | CloseSocket call. 2024-03-04 11:42:52.048 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:42:52.048 | HTTPS connection ID:12 to www.rithmic.com:443 for request ID:12 (2) | CloseSocket call. 2024-03-04 11:43:12.057 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:43:12.058 | HTTPS connection ID:13 to www.rithmic.com:443 for request ID:13 (2) | CloseSocket call. 2024-03-04 11:43:32.049 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:43:32.049 | HTTPS connection ID:14 to www.rithmic.com:443 for request ID:14 (2) | CloseSocket call. 2024-03-04 11:43:52.065 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:43:52.065 | HTTPS connection ID:15 to www.rithmic.com:443 for request ID:15 (2) | CloseSocket call. 2024-03-04 11:44:12.072 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:44:12.073 | HTTPS connection ID:16 to www.rithmic.com:443 for request ID:16 (2) | CloseSocket call. 2024-03-04 11:44:32.088 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:44:32.088 | HTTPS connection ID:17 to www.rithmic.com:443 for request ID:17 (2) | CloseSocket call. 2024-03-04 11:44:52.102 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:44:52.103 | HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | CloseSocket call. 2024-03-04 11:45:12.100 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:45:12.100 | HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (2) | CloseSocket call. 2024-03-04 11:45:32.130 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:45:32.130 | HTTPS connection ID:20 to www.rithmic.com:443 for request ID:20 (2) | CloseSocket call. 2024-03-04 11:45:52.132 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:45:52.132 | HTTPS connection ID:21 to www.rithmic.com:443 for request ID:21 (2) | CloseSocket call. 2024-03-04 11:46:12.139 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:46:12.139 | HTTPS connection ID:22 to www.rithmic.com:443 for request ID:22 (2) | CloseSocket call. 2024-03-04 11:46:32.137 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:46:32.137 | HTTPS connection ID:23 to www.rithmic.com:443 for request ID:23 (2) | CloseSocket call. 2024-03-04 11:46:52.128 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:46:52.128 | HTTPS connection ID:24 to www.rithmic.com:443 for request ID:24 (2) | CloseSocket call. 2024-03-04 11:47:12.127 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:47:12.127 | HTTPS connection ID:25 to www.rithmic.com:443 for request ID:25 (2) | CloseSocket call. 2024-03-04 11:47:32.128 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:47:32.128 | HTTPS connection ID:26 to www.rithmic.com:443 for request ID:26 (2) | CloseSocket call. 2024-03-04 11:47:52.131 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:47:52.131 | HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (2) | CloseSocket call. 2024-03-04 11:48:12.139 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:48:12.139 | HTTPS connection ID:28 to www.rithmic.com:443 for request ID:28 (2) | CloseSocket call. 2024-03-04 11:48:32.137 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:48:32.138 | HTTPS connection ID:29 to www.rithmic.com:443 for request ID:29 (2) | CloseSocket call. 2024-03-04 11:48:52.138 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:48:52.138 | HTTPS connection ID:30 to www.rithmic.com:443 for request ID:30 (2) | CloseSocket call. 2024-03-04 11:49:12.129 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:49:12.129 | HTTPS connection ID:31 to www.rithmic.com:443 for request ID:31 (2) | CloseSocket call. 2024-03-04 11:49:32.133 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:49:32.134 | HTTPS connection ID:32 to www.rithmic.com:443 for request ID:32 (2) | CloseSocket call. 2024-03-04 11:49:52.140 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:49:52.140 | HTTPS connection ID:33 to www.rithmic.com:443 for request ID:33 (2) | CloseSocket call. 2024-03-04 11:50:12.149 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:50:12.149 | HTTPS connection ID:34 to www.rithmic.com:443 for request ID:34 (2) | CloseSocket call. 2024-03-04 11:50:32.187 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:50:32.188 | HTTPS connection ID:35 to www.rithmic.com:443 for request ID:35 (2) | CloseSocket call. 2024-03-04 11:50:52.174 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:50:52.175 | HTTPS connection ID:36 to www.rithmic.com:443 for request ID:36 (2) | CloseSocket call. 2024-03-04 11:51:12.160 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:51:12.161 | HTTPS connection ID:37 to www.rithmic.com:443 for request ID:37 (2) | CloseSocket call. 2024-03-04 11:51:32.159 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:51:32.159 | HTTPS connection ID:38 to www.rithmic.com:443 for request ID:38 (2) | CloseSocket call. 2024-03-04 11:51:52.175 | Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. 2024-03-04 11:51:52.175 | HTTPS connection ID:39 to www.rithmic.com:443 for request ID:39 (2) | CloseSocket call. An y thought as to why this is and how to resolve. It did not happen previously. Many thanks. |
| [2024-03-04 16:44:34] |
| John - SC Support - Posts: 36238 |
|
In general, it means that your system is not able to resolve the IP address for rithmic.com. Try to restart your system and see if that resolves it. If not, then there is a problem with Rithmic and you would need to check with them on what is occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-05 08:58:18] |
| User92573 - Posts: 530 |
|
Thank you John. It may also have been incorrect setting of the trade allocation on my part which was pointing at older accounts. All okay now with no messages. |
| [2024-03-05 17:36:12] |
| John - SC Support - Posts: 36238 |
|
It was an issue with Rithmic that morning. It was resolved by Rithmic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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