Support Board
Date/Time: Fri, 22 Nov 2024 07:16:14 +0000
Not able to connect
View Count: 1801
| [2013-05-06 13:10:26] |
| willam d king - Posts: 4 |
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to my data feed(mytrack). they tell me everything is fine on their end. this all started after I downloaded the update to latest version. Software version: 969 | 2013-05-06 08:55:43 Current Service Package: 3 | 2013-05-06 08:55:43 Usage end date: 2013-06-03 | 2013-05-06 08:55:43 Sierra Chart Historical Data Service is included. | 2013-05-06 08:55:43 Active service: myTrack | 2013-05-06 08:55:43 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-05-06 08:55:43 2013-05-06 08:55:43 Local computer clock time | 2013-05-06 08:55:43 2013-05-06 12:55:43 GMT time | 2013-05-06 08:55:43 2013-05-06 08:55:43 Time zone adjusted time | 2013-05-06 08:55:43 Time difference to server time: 1 seconds. | 2013-05-06 08:55:43 Program path: C:\SierraChart\ | 2013-05-06 08:55:43 Data Files path: C:\SierraChart\Data\ | 2013-05-06 08:55:43 OS Version Number: 6.1 | 2013-05-06 08:55:43 Connecting to data feed server host.trackdata.com port 9983... | 2013-05-06 08:55:50 The network socket is connected. | 2013-05-06 08:55:50 Waiting for acceptance... | 2013-05-06 08:55:50 Connection timed out. | 2013-05-06 08:56:50 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 08:56:50 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 08:56:50 Disconnected from MyTrack. | 2013-05-06 08:56:50 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 08:56:50 Connecting to data feed server host.trackdata.com port 9983... | 2013-05-06 08:56:55 The network socket is connected. | 2013-05-06 08:56:55 Waiting for acceptance... | 2013-05-06 08:56:55 |
| [2013-05-06 13:21:46] |
| Sawtooth - Posts: 4118 |
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Loaded new release 969 now cannot connect to data feed
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| [2013-05-06 13:42:50] |
| willam d king - Posts: 4 |
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thanks
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| [2013-05-06 14:02:44] |
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This has been resolved. Please update by selecting Help >> Download Prerelease.
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