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Date/Time: Thu, 28 Mar 2024 15:18:22 +0000



Not able to connect

View Count: 1672

[2013-05-06 13:10:26]
willam d king - Posts: 4
to my data feed(mytrack). they tell me everything is fine on their end. this all started after I downloaded the update to latest version.

Software version: 969 | 2013-05-06 08:55:43
Current Service Package: 3 | 2013-05-06 08:55:43
Usage end date: 2013-06-03 | 2013-05-06 08:55:43
Sierra Chart Historical Data Service is included. | 2013-05-06 08:55:43
Active service: myTrack | 2013-05-06 08:55:43
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-05-06 08:55:43
2013-05-06 08:55:43 Local computer clock time | 2013-05-06 08:55:43
2013-05-06 12:55:43 GMT time | 2013-05-06 08:55:43
2013-05-06 08:55:43 Time zone adjusted time | 2013-05-06 08:55:43
Time difference to server time: 1 seconds. | 2013-05-06 08:55:43
Program path: C:\SierraChart\ | 2013-05-06 08:55:43
Data Files path: C:\SierraChart\Data\ | 2013-05-06 08:55:43
OS Version Number: 6.1 | 2013-05-06 08:55:43


Connecting to data feed server host.trackdata.com port 9983... | 2013-05-06 08:55:50
The network socket is connected. | 2013-05-06 08:55:50
Waiting for acceptance... | 2013-05-06 08:55:50
Connection timed out. | 2013-05-06 08:56:50
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 08:56:50
To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 08:56:50
Disconnected from MyTrack. | 2013-05-06 08:56:50
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 08:56:50

Connecting to data feed server host.trackdata.com port 9983... | 2013-05-06 08:56:55
The network socket is connected. | 2013-05-06 08:56:55
Waiting for acceptance... | 2013-05-06 08:56:55
[2013-05-06 13:21:46]
Sawtooth - Posts: 3952
Loaded new release 969 now cannot connect to data feed
[2013-05-06 13:42:50]
willam d king - Posts: 4
thanks
[2013-05-06 14:02:44]
Sierra Chart Engineering - Posts: 104368
This has been resolved. Please update by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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