Support Board
Date/Time: Mon, 25 Nov 2024 09:54:24 +0000
bars for YM H24 D not loading correctly
View Count: 402
| [2024-02-29 18:29:12] |
| User632344 - Posts: 7 |
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it seems my graph for ym h24 D is not correct, I'm missing data from 21.02 - 29.02 can you help me resolve this issue? I've tried edit - delete all data an download and it didn't help my sierra version is 2532 AMP data |
| [2024-02-29 18:31:44] |
| John - SC Support - Posts: 36238 |
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Is this an Intraday chart or a Daily Historical data chart? Also, is this a continuous futures contract chart or not? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-29 19:01:23] |
| User632344 - Posts: 7 |
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chart data type: historical chart continuous futures contract - volume based rollover, back adjusted I have some error message as well when trying to delete and load data which says "download failed error downloading historical daily data for F.US. YMH24 Update with Help >> Download Current Version to download historical daily data" - in a small red box I do not want to change to latest Sierra as there is to much changes, hence preferably I would like to stay on 2532 Date Time Of Last Edit: 2024-02-29 19:02:48
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| [2024-02-29 19:44:37] |
| John - SC Support - Posts: 36238 |
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In order to get the missing data, you will have to update. Things change, and with those changes come updates that are required in order to keep the functionality working. To update to the latest release follow these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-01 08:13:33] |
| User632344 - Posts: 7 |
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The link you've send me have 3 options to choose: - download current version - download prelease - install previous version The current version have to much changes for me and it about te graphic option window, so my question is what are the latest previous versions I can try to install? later than 2532 but before the very latest version of Sierra? |
| [2024-03-01 08:39:33] |
| Sierra_Chart Engineering - Posts: 17172 |
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For support for historical daily data you really do need to run the current version of Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-01 11:13:43] |
| User632344 - Posts: 7 |
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I would like to try the last 3 available versions to check if they work? below the current one? Can you please provide the version numbers? If that will fail I will go with the latest one? |
| [2024-03-01 15:56:28] |
| John - SC Support - Posts: 36238 |
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The version numbers are sequential. The current release number is 2609, so the three release prior to this are 2608, 2607, and 2606.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-01 16:06:35] |
| User632344 - Posts: 7 |
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Ok, thank you, I will try to install over the weekend. We will see where it will get me.
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| [2024-03-01 16:48:48] |
| Sierra_Chart Engineering - Posts: 17172 |
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It will only make sense to install the current version which is 2609. It does not make sense to install a version a few versions earlier as there were some issues in those versions which have been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-10 16:42:12] |
| User632344 - Posts: 7 |
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So I've downloaded te newest version 2611 and my data for YM for D daily isn't loading - from exactly 24th February. What's next for me?
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Attachment Deleted.  missing data.pdf - Attached On 2024-03-10 16:41:55 UTC - Size: 240.23 KB - 100 views |
| [2024-03-10 21:51:13] |
| Sierra_Chart Engineering - Posts: 17172 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-12 19:51:56] |
| User632344 - Posts: 7 |
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2024-03-12 20:35:11.790 | Software version: 2611 64-bit 2024-03-12 20:35:11.790 | Primary Thread ID: 20876 2024-03-12 20:35:11.790 | Usage end date: 2024-06-22 2024-03-12 20:35:11.790 | Enabled for: Sierra Chart Historical Data Service. 2024-03-12 20:35:11.790 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-03-12 20:35:11.790 | Enabled for: Delayed Denali Exchange Data Feed. 2024-03-12 20:35:11.790 | Enabled for exchange2: CME (Trading Account Required) 2024-03-12 20:35:11.790 | Enabled for exchange2: CBOT (Trading Account Required) 2024-03-12 20:35:11.790 | Enabled for exchange2: COMEX (Trading Account Required) 2024-03-12 20:35:11.790 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-03-12 20:35:11.790 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-03-12 20:35:11.790 | Current selected Data/Trading service: CQG WebAPI 2024-03-12 20:35:11.790 | Custom symbol settings values: disabled 2024-03-12 20:35:11.790 | Chart Update Interval: 500 2024-03-12 20:35:11.790 | Intraday Data Storage Time Unit: 1 2024-03-12 20:35:11.790 | Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2024-03-12 20:35:11.790 | 2024-03-12 19:35:11 Local computer time in UTC 2024-03-12 20:35:11.790 | 2024-03-12 20:35:11 Local computer time in SC Time Zone 2024-03-12 20:35:11.790 | 2024-03-12 19:33:32 Server time in UTC 2024-03-12 20:35:11.790 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-03-12 20:35:11.790 | Program path: C:\SierraChart\ 2024-03-12 20:35:11.790 | Data Files path: C:\SierraChart\Data\ 2024-03-12 20:35:11.791 | OS Version Number: 10.0 2024-03-12 20:35:11.791 | Locale Setting: C 2024-03-12 20:35:11.791 | DLLs: UserContributedStudies_64.dll, wolumen_vsatrader_64.dll 2024-03-12 20:35:11.791 | Allowed protected custom studies: 2024-03-12 20:35:11.791 | Crash reporter started: true 2024-03-12 20:35:11.791 | 2024-03-12 20:35:44.969 | Starting DelayedDownloadMonitoringTimer 2024-03-12 20:35:44.969 | Starting HDTimeoutTimer 2024-03-12 20:35:44.969 | Added historical Daily data request for F.US.YMM24 to the queue. 2024-03-12 20:35:44.977 | Triggering next historical data download in queue. 2024-03-12 20:35:44.978 | HD Request # 8 | Downloading Historical Daily chart data for F.US.YMM24. Starting date: 1974-03-25. Service: cqg 2024-03-12 20:35:45.791 | HD Request # 8 | Requesting historical Daily data for YMM24 starting at 1974-03-24. SC External HD service. 2024-03-12 20:35:46.062 | HD Request # 8 | Receiving historical Daily data for F.US.YMM24 starting at 2023-06-15. 2024-03-12 20:35:46.063 | HD Request # 8 | Writing historical Daily data to the file F.US.YMM24.dly. 2024-03-12 20:35:46.076 | HD Request # 8 | Bytes received: 8608 2024-03-12 20:35:46.076 | HD Request # 8 | Received 185 Daily data records from 2023-06-15 00:00:00 to 2024-03-11 00:00:00 (271.0 days) and wrote 185 records for F.US.YMM24 2024-03-12 20:35:46.076 | HD Request # 8 | Completion time: 2s. 2024-03-12 20:35:46.076 | HD Request # 8 | Daily data download complete for F.US.YMM24. Unique request ID: 8 2024-03-12 20:35:46.076 | Removing historical data download ID 8. 2024-03-12 20:35:46.077 | 2024-03-12 20:35:46.077 | No download requests in the queue to start downloads for. 2024-03-12 20:35:46.227 | F.US.YMM24/F.US.MYMM24 [CBV][M] Weekly #6 | Reloading chart. 2024-03-12 20:35:47.735 | F.US.YMM24/F.US.MYMM24 [CBV][M] Weekly #6 | Error while getting daily settlement price with date 2024-03-16 from file. C:\SierraChart\Data\F.US.YMH24.dly. Error: No Data for read. End of file. 2024-03-12 20:35:47.735 | F.US.YMM24/F.US.MYMM24 [CBV][M] Weekly #6 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\F.US.YMM24.dly. Error: No Data for read. End of file. 2024-03-12 20:35:47.829 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Download is complete for all contract months in chart. Proceeding with data load. 2024-03-12 20:35:47.833 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Reloading chart. 2024-03-12 20:35:47.895 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Error while getting daily settlement price with date 2024-03-16 from file. C:\SierraChart\Data\F.US.YMH24.dly. Error: No Data for read. End of file. 2024-03-12 20:35:47.895 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\F.US.YMM24.dly. Error: No Data for read. End of file. 2024-03-12 20:35:47.924 | F.US.YMM24/F.US.MYMM24 [CBV][M] Weekly #6 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-12 20:35:47.925 | F.US.YMM24/F.US.MYMM24 [CBV][M] Weekly #6 | Chart data loading complete. 2024-03-12 20:35:47.927 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-12 20:35:47.965 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Chart data loading complete. 2024-03-12 20:35:48.339 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Reloading chart. 2024-03-12 20:35:48.463 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Error while getting daily settlement price with date 2024-03-16 from file. C:\SierraChart\Data\F.US.YMH24.dly. Error: No Data for read. End of file. 2024-03-12 20:35:48.463 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\F.US.YMM24.dly. Error: No Data for read. End of file. 2024-03-12 20:35:48.492 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-12 20:35:48.531 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Chart data loading complete. 2024-03-12 20:39:11.782 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Reloading chart. 2024-03-12 20:39:11.900 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Error while getting daily settlement price with date 2024-03-16 from file. C:\SierraChart\Data\F.US.YMH24.dly. Error: No Data for read. End of file. 2024-03-12 20:39:11.900 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\F.US.YMM24.dly. Error: No Data for read. End of file. 2024-03-12 20:39:11.932 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-12 20:39:11.966 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Chart data loading complete. 2024-03-12 20:40:29.031 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Reloading chart. 2024-03-12 20:40:29.123 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Error while getting daily settlement price with date 2024-03-16 from file. C:\SierraChart\Data\F.US.YMH24.dly. Error: No Data for read. End of file. 2024-03-12 20:40:29.123 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\F.US.YMM24.dly. Error: No Data for read. End of file. 2024-03-12 20:40:29.308 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-12 20:40:29.356 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Chart data loading complete. 2024-03-12 20:41:10.034 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Reloading chart. 2024-03-12 20:41:10.149 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Error while getting daily settlement price with date 2024-03-16 from file. C:\SierraChart\Data\F.US.YMH24.dly. Error: No Data for read. End of file. 2024-03-12 20:41:10.149 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\F.US.YMM24.dly. Error: No Data for read. End of file. 2024-03-12 20:41:10.240 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-12 20:41:10.297 | F.US.YMM24/F.US.MYMM24 [CBV][M] Daily #4 | Chart data loading complete. I've done following recommended steps, cleared the log, delete all data na dowload and it's not working - there is still a gap in data. On top of everything ver 2611 - crosshair option - the price value and date value, both axis values are black font on the black background so it's not readalable. |
| [2024-03-12 23:18:58] |
| Sierra_Chart Engineering - Posts: 17172 |
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Regarding the color of the price and time box text values, refer to: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2595 This is what we see for the June 2024 YM Continuous Contract: https://www.sierrachart.com/image.php?Image=1710285472241.png Follow the instructions here including disabling Use Custom Symbol Settings Values: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data And download data for all contract months. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-12 23:20:32
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