Support Board
Date/Time: Mon, 25 Nov 2024 15:23:45 +0000
Data is frozen
View Count: 158
| [2024-02-22 16:35:45] |
| Jason Mcneir - Posts: 11 |
|
Hello! I was trading this morning for about 2 hours, after I was done I logged off but I forgot to check something out in the market. When I logged back in my data was frozen, there was no error message and everytime i tried to reconnect or delete & re download the data it would stay the same. |
| [2024-02-22 18:39:43] |
| John - SC Support - Posts: 36245 |
|
First, refer to the following for the items to look into: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart If you continue to have an issue after going through the above, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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