Support Board
Date/Time: Mon, 25 Nov 2024 06:48:05 +0000
crosshair
View Count: 655
| [2024-02-22 14:05:10] |
| User143551 - Posts: 100 |
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ever since i downloaded the latest charts the crosshairs when i use my mouse i get on the chart prices on the charts black the crosshair work but the numbers at right side are black
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| [2024-02-22 17:53:45] |
| John - SC Support - Posts: 36238 |
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There is a new Graphics Setting for this called "Chart Values: Price and Time Boxes Text Color".
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-22 23:08:05] |
| User143551 - Posts: 100 |
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you dont seam tAo understand when i left click on my mouse using the hand on the charts on the numbers that tell the prices turn black i have tryed to changing all but nothing works ,right click on charts you get chart valuees/crosshair under that you have pointer under that you have HAND put a check mark beside the hand then when i left click on my charts i have the cross hairs but on the numbers on right side of charts is black where the number is, should be
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| [2024-02-23 15:44:23] |
| John - SC Support - Posts: 36238 |
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We are pretty sure that the issue you are having is due to the new setting for "Chart Values: Price and Time Boxes Text Color". Refer to the following for the definition of this option: Graphics Settings: Chart Values: Price and Time Boxes Text Color You may also want to change the color of the background for the Price and Time boxes, which is the setting just above the one referenced above. Just be sure you are changing this in the appropriate place, as there are both Chart specific and Global graphics settings. Refer to the following: Graphics Settings: Using Different Color and Graphics Settings for Specific Charts If this is not what you are referring to, then we need an image of what you are seeing. Please follow the instructions at the following link to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-17 07:23:42] |
| Onche Emmanuel Edeh - Posts: 2 |
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For User143551 I had similar issues after the update as well. But i've found a solution to it. Go to the Global Settings Tab --> click on the Graphic Settings - Global--> On the open window, scroll down to Chart Values: Color Of The Price And Time Boxes Then click the color pallet associated with it and select the light grey color. click ok for the color Then click Apply and Ok for the Graphic Settings - Global window. Note: For some reason, no other color seemed to work from the selection except the grey one for me... so there you have it. It will help you see the time and price at the crosshair pointers as it should be. |
| [2024-03-17 15:54:12] |
| Sierra_Chart Engineering - Posts: 17172 |
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You definitely do not have to press Apply before Ok. It is enough to press Ok. And any color will work. Whatever color you select for this will be the color that you will see: "Chart Values: Price and Time Boxes Text Color" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-17 20:22:31] |
| User621878 - Posts: 13 |
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I just upgraded to ver.2611 on one of my SC programs because I needed to get Historical daily data on it. When I used the Crosshair tool it also had a black background for the time and value boxes, although it was set for a light blue background. I changed it to a light grey in the "Chart Values: Color of the Price and Time Boxes" setting, which worked, but wanted it to be a little lighter. When I made the grey even lighter, it went back to being a black background. What I found is that if you go too light with any color, you get a black background. For light blue, in order of Red Blue Green, 210,255,255 is the lightest I can go. For grey 228,228,228 worked on mine. I have a very light grey background for my charts and they are not affected. I always cringe a bit when I have to do an update. |
| [2024-03-17 21:27:59] |
| Sierra_Chart Engineering - Posts: 17172 |
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There is automatic color management when 2 colors are very close to each other and have little color In difference between them. In this case, the colors will be a changed appropriately to either the chart background color or the chart text color. This is to avoid problems since sometimes users will have conflicting color settings. We want you to update to version 2617 (Available in about 30 minutes): Software Download: Fast Update This color management is not new: I have a very light grey background for my charts and they are not affected. I always cringe a bit when I have to do an update. It has always existed with the Chart Values tool. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-17 21:28:15
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| [2024-03-18 07:04:39] |
| ticinotrader - Posts: 391 |
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Dear Support, Can you please provide further help/instructions because I have updated to the latest 2617 to find a fix for this problem, but I see no difference. When I open a new chart and turn on the crosshairs, the text colours of the price and time boxes in the Chart Values tool are almost the same, making them almost unreadable. I have tried opening the Chart Graphics Settings and clicking OK to see if a change happens automatically, but it does not. I'm sure I'm missing something here but it would be super helpful to have an automatic fix for this problem as now all the chartbooks I've created over the years and posted on my site (500+) are broken. Manually fixing this new colour issue in each chartbook and chart is an impossibility due to the time involved. Can you please advise? Thanks in advance. |
 20240318_080244.png / V - Attached On 2024-03-18 07:03:02 UTC - Size: 109.03 KB - 65 views |
| [2024-03-18 07:27:38] |
| Sierra_Chart Engineering - Posts: 17172 |
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Set that chart to use the chart specific Graphics Settings: Chart >> Graphics Settings-Chart. And then attach it by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-18 07:43:18] |
| ticinotrader - Posts: 391 |
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Please see it attached. Thank you in advance. |
 Chartbook223.Cht - Attached On 2024-03-18 07:42:37 UTC - Size: 3.26 KB - 273 views |
| [2024-03-19 03:36:26] |
| Sierra_Chart Engineering - Posts: 17172 |
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We have implemented a solution for this. This will be out in version 2619.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-19 06:37:07] |
| ticinotrader - Posts: 391 |
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After upgrading to 2619, this works perfectly. Thank you! |
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