Support Board
Date/Time: Mon, 25 Nov 2024 16:54:03 +0000
Data and Chart does not update after opening Sierra Chart
View Count: 194
| [2024-02-19 03:19:42] |
| User_SC - Posts: 3 |
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I currently have Sierra Chart installed on a main computer and a laptop. I understand I cannot have both running at the same time. However, when Sierra chart is closed on the main computer and only opened on the laptop, charts do not update once opened. It will load data to the current time when opened but does not update any further. Is this an issue with my laptop or can you not run SierraChart on any other machine ever?
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| [2024-02-19 03:41:16] |
| Sierra_Chart Engineering - Posts: 17174 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-19 04:14:35] |
| User_SC - Posts: 3 |
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This seems to have resolved on its own after closing and reopening the Chartbook. Thanks!
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| [2024-02-19 04:28:59] |
| Sierra_Chart Engineering - Posts: 17174 |
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Good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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