Support Board
Date/Time: Sun, 24 Nov 2024 16:21:18 +0000
Issues with tickers on EUREX and CME
View Count: 450
| [2024-02-12 19:19:55] |
| meowflying - Posts: 15 |
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Hi there, I've got 2 issues: 1. There are missing tickers from active futures traded on Eurex such as: FBK2, FMK2, FMCH, FSMX( for this one you have old contract that Eurex is not using anymore). I tried to look for those and to update from server, could not find them. 2. CME got Nikkei225 futures contracts: NKD and NIY. When loading those contracts i could get only 10 levels of bid/ask on Dom/Market Depth Historical graph. That is pretty strange,cause with any other CME contract I can get many levels by default. Moreover in my CQG connection, I can get more than 80 levels for those contracts, meaning CME is not limiting them. Please advise. Thank you very much in advance. |
| [2024-02-13 17:33:06] |
| Sierra_Chart Engineering - Posts: 17156 |
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1. We will look this over. 2. We will set up the extended market depth for the symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-13 17:42:40] |
| meowflying - Posts: 15 |
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Thank you for your reply. Could you please update this ticket after those issues will be resolved?
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| [2024-02-25 12:21:07] |
| meowflying - Posts: 15 |
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Hi there again, problem with Nikkei225 is fixed already, when the Eurex tickers will be updated?
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| [2024-02-26 23:08:41] |
| Sierra_Chart Engineering - Posts: 17156 |
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These EUREX symbols have been added. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-26 23:09:05
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| [2024-03-11 13:13:43] |
| meowflying - Posts: 15 |
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Hi again, few issues with those tickers: 1. FBK2, FMK2 not loading at all, giving me an error(i added the screenshot) 2. FSMX giving me delayed message, market depth historical graph available only from the time the chart open, no history. 3. FMCH loading fine, market depth historical graph available only from the time the chart open, no history. I have an idea, that maybe the problems are due to different format of those tickers from other Eurex instruments. Please advise. Date Time Of Last Edit: 2024-03-11 13:20:46
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error.jpg| [2024-03-11 15:41:23] |
| Sierra_Chart Engineering - Posts: 17156 |
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1. We cannot help with that. All available data is getting processed for these. 2. If the data is delayed, we cannot help with that. It must indicate infrequent trading. We will check on historical market depth data for this symbol. 3. We will add a historical market depth data support for the symbol. The symbol format is not relevant here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-13 18:46:50] |
| meowflying - Posts: 15 |
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Hi again, I cant get market depth historical graph history for those tickers: 1. NIY from CME 2. FESB from Eurex Can you please fix it. Thank you very much in advance. |
| [2024-05-14 02:36:37] |
| Sierra_Chart Engineering - Posts: 17156 |
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This would mean there is not historical market depth data maintained for these symbols at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-14 02:53:10] |
| meowflying - Posts: 15 |
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Why would market depth data not maintained for standard CME contract like NIY(and maintained for NKD)? You did not have more than 10 levels in the order book before for this contract, but you added this after my request. I'm sure something can be done with depth data history. Bookmap/Cqg easily pulling depth data for this contract. I would really appreciate if you can check this issue deeper.
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