Support Board
Date/Time: Mon, 25 Nov 2024 18:35:14 +0000
Not able to activate Real time Data
View Count: 202
| [2024-02-06 17:18:51] |
| User880233 - Posts: 2 |
|
Hello, I have SC package 11 and downloaded the sierra platform. I also signed both agreements that showed i was missing. However, the data is still delayed. Did i get the right package to be able to see live data on ESH24? or is is there anything that i haven't done to enable live Data? Thanks in Advance |
| [2024-02-06 19:27:04] |
| John - SC Support - Posts: 36263 |
|
We see that you have filled out the agreements for the CME Group, but you are claiming to be a "non-professional", but you did not enter any information for the "Clearing Firm" or "Account Number". Therefore, we can not approve you as a non-professional. Refer to the following for more on the CME Group requirement that you have a live, funded, futures trading account in order to qualify for the non-professional rates: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account that will qualify for the above, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Once you have the above worked out, then you will need to follow the instructions at the following link to setup the real-time data for the CME Group: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-06 21:07:27] |
| User880233 - Posts: 2 |
|
Thank you for getting back to me, I submitted the forms with the information that was missing. Now the issue that I'm running to is when I connect to my broker, an error message pops up saying; "Connection error message from service: Is the interactive Brokers TWS software running and is it enabled for socket clients?" |
| [2024-02-06 21:45:50] |
| John - SC Support - Posts: 36263 |
|
The TWS software has to be running on the same computer in order to connect. Make sure you have gone through all the instructions at the following link: Interactive Brokers Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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