Support Board
Date/Time: Mon, 25 Nov 2024 20:53:37 +0000
No Data Feed
View Count: 161
| [2024-02-02 07:21:48] |
| User945394 - Posts: 4 |
|
Dear All. I Don#t have live data feed and I can't not translate new symbols. I have Activated package 11 now manualy. Could you help me find the issue or dose it just take time over night to be back active agian. regards Blasius |
| [2024-02-02 16:16:40] |
| John - SC Support - Posts: 36278 |
|
Everything looks good for your account for you to get data for the Full CME Group. If you are still having an issue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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