Support Board
Date/Time: Mon, 25 Nov 2024 20:49:41 +0000
Data still delayed
View Count: 222
| [2024-02-01 17:22:54] |
| User645637 - Posts: 4 |
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I purchased the integrated package 11 and have connected Denali (total view stock data) but the data is still delayed. I have allowed support for sierra chart data feeds and reconnected the connection. The chart does have the "M" but it is still delayed.
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| [2024-02-01 19:47:11] |
| John - SC Support - Posts: 36278 |
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Make sure you are selecting/entering the symbol with the -NQTV suffix (IBM-NQTV). This tells the system that you are wanting the data from our NASDAQ TotalView exchange. Otherwise, if you enter the standard stock symbol (IBM), then that will give you the data for the U.S. Equities Consolidated Tape, which will be delayed since you do not have that exchange active.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-01 20:28:08] |
| User645637 - Posts: 4 |
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I have tried that (AAPL-NQTV). The time and sales window and DOM is real time but the charts are not.
Date Time Of Last Edit: 2024-02-01 20:43:11
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| [2024-02-01 21:44:51] |
| John - SC Support - Posts: 36278 |
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Please give us an image of the chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And also get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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