Support Board
Date/Time: Mon, 25 Nov 2024 20:39:37 +0000
does not work Ym
View Count: 357
| [2024-01-22 11:09:38] |
| User716459 - Posts: 127 |
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Helo, it does not work Ym. After restarting the platform, it loads part of the chart since it did not work and stands, please help quickly, thank you.
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| [2024-01-22 13:01:01] |
| User716459 - Posts: 127 |
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Alternate - when Ym works, Gc does not work, please help quickly, thank you.
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| [2024-01-22 13:10:04] |
| User716459 - Posts: 127 |
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works :)
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| [2024-01-22 14:27:09] |
| User716459 - Posts: 127 |
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The price indicator moves to the right, but the gc chart again does not work.
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| [2024-01-22 15:11:35] |
| Sierra_Chart Engineering - Posts: 17174 |
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One thing to be aware of is you are receiving delayed futures data. Also refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-22 17:17:17] |
| User716459 - Posts: 127 |
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It has nothing to do with delayed data, two charts work, one time it works, one time it doesn't. When you turn the platform back on, it draws the missing candles and does not work.
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| [2024-01-22 18:24:26] |
| John - SC Support - Posts: 36278 |
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Please get us an image of your charts where one is working and one is not. Make sure we can see the entire chart, including the time scale on the bottom.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-22 20:32:04] |
| Sierra_Chart Engineering - Posts: 17174 |
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Whatever the problem is, it is answered here: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-23 10:27:29] |
| User716459 - Posts: 127 |
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Attachment - to the right, on the price scale, you can see how the price changes on the moving numbers. The chart does not move. After a few minutes, it began to work. Yesterday it did not work.
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Private File |
| [2024-01-23 16:42:35] |
| John - SC Support - Posts: 36278 |
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Have you gone through the items at the following link: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-25 14:58:01] |
| User716459 - Posts: 127 |
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Please write how to pay the data. Will then disappear the above-discussed problem of a stationary chart, for some time, after turning on the platform?
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| [2024-01-25 17:08:00] |
| John - SC Support - Posts: 36278 |
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You do not need to pay for the data in order to resolve this issue. There is something about your setup that is causing this. We just need to find out what. Again, have you gone through the items at the following link: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-25 18:16:07] |
| User716459 - Posts: 127 |
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I was in the market today, did not make it, tomorrow I will try to do it. Please tell me how to pay for the data, I will go live.
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| [2024-01-25 19:02:14] |
| John - SC Support - Posts: 36278 |
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To get real-time data for the CME Group from us, you need to follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-31 10:33:46] |
| User716459 - Posts: 127 |
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Please include 6B and 6E, I am very anxious for time, thank you.
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| [2024-01-31 15:30:26] |
| User716459 - Posts: 127 |
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Why can't I open a position on Ym, I have about 600 usd and yesterday I could around g 15?
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| [2024-01-31 18:04:38] |
| John - SC Support - Posts: 36278 |
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If you are not able to submit an order, then check your "Trade >> Trade Service Log" and it should give a reason for the rejection. You can also call your broker and ask them why there is a problem entering the order.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-01 08:55:54] |
| User716459 - Posts: 127 |
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In the attached reason, please clarify.
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Private File |
| [2024-02-01 15:35:08] |
| John - SC Support - Posts: 36278 |
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There is nothing in the log that shows any issues. Did you try to place an order on YM and not have it work and then open the Trade Service Log?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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