Support Board
Date/Time: Tue, 26 Nov 2024 00:26:53 +0000
[Programming Help] - no topstep rhythmic connection
View Count: 290
| [2024-01-18 17:57:51] |
| User601708 - Posts: 5 |
|
I'm trying to connect to Topsep Rythmic, the platform shows no connection. Please check my problem |
| [2024-01-18 21:56:26] |
| John - SC Support - Posts: 36286 |
|
We would need more information. Are you getting some kind of error? Is there anything in your Message Log showing some kind of error? You can post your Message Log to this thread (or send it to us) by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-18 23:47:38] |
| User601708 - Posts: 5 |
|
Good morning, I have sent you the login log via email please help me solve the problem |
| [2024-01-19 15:37:50] |
| John - SC Support - Posts: 36286 |
|
We did not properly receive the log. Please follow the instructions at the following link to get it to us (do not email it): Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-19 16:47:05] |
| User601708 - Posts: 5 |
|
2024-01-19 16:46:08.954 | Trade activity files set size: 5 2024-01-19 16:46:09.161 | Reading Internal Order ID file. 2024-01-19 16:46:09.279 | Reading Trade Orders file. 2024-01-19 16:46:09.279 | Reading Trade Positions file. 2024-01-19 16:46:09.280 | Reading Trade Account Data files. 2024-01-19 16:46:09.281 | Software version: 2586 64-bit 2024-01-19 16:46:09.281 | Primary Thread ID: 6040 2024-01-19 16:46:09.281 | Usage end date: 2024-02-04 2024-01-19 16:46:09.281 | Enabled for: Advanced Features 2. 2024-01-19 16:46:09.281 | Enabled for: Sierra Chart Historical Data Service. 2024-01-19 16:46:09.281 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-01-19 16:46:09.281 | Enabled for: Delayed Denali Exchange Data Feed. 2024-01-19 16:46:09.281 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-01-19 16:46:09.281 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-01-19 16:46:09.281 | Custom symbol settings values: enabled 2024-01-19 16:46:09.281 | Chart Update Interval: 400 2024-01-19 16:46:09.281 | Intraday Data Storage Time Unit: 1 2024-01-19 16:46:09.281 | Time Zone: +00:00:00 (UTC+00) 2024-01-19 16:46:09.281 | 2024-01-19 16:46:09 Local computer time in UTC 2024-01-19 16:46:09.281 | 2024-01-19 16:46:09 Local computer time in SC Time Zone 2024-01-19 16:46:09.281 | 2024-01-19 16:46:07 Server time in UTC 2024-01-19 16:46:09.281 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-01-19 16:46:09.281 | Program path: C:\Users\Wojciech Krasny\Desktop\sierra chart\ 2024-01-19 16:46:09.281 | Data Files path: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\ 2024-01-19 16:46:09.282 | OS Version Number: 10.0 2024-01-19 16:46:09.282 | Locale Setting: C 2024-01-19 16:46:09.282 | DLLs: UserContributedStudies_64.dll 2024-01-19 16:46:09.282 | Allowed protected custom studies: 2024-01-19 16:46:09.282 | Crash reporter started: true 2024-01-19 16:46:09.282 | 2024-01-19 16:46:09.303 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-01-19 16:46:09.387 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-01-19 16:46:09.563 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-01-19 16:46:09.563 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-01-19 16:46:09.881 | Received 5 login tokens. 2024-01-19 16:46:10.416 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2024-01-19 16:46:10.417 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2024-01-19 16:46:10.417 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. 2024-01-19 16:46:11.181 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2024-01-19 16:46:11.182 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2024-01-19 16:46:11.187 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-01-19 16:46:11.187 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-01-19 16:46:11.187 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. 2024-01-19 16:46:11.794 | Requested user files to download. 2024-01-19 16:46:12.465 | Symbol settings MD5 received. Request ID: 1. 2024-01-19 16:46:12.465 | Symbol settings are up-to-date for rithmic_v2.trading. 2024-01-19 16:46:13.811 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. 2024-01-19 16:46:17.043 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-01-19 16:46:17.080 | XAUUSD 1 Min #1 | Reloading chart. 2024-01-19 16:46:17.161 | XAUUSD Daily #2 | Reloading chart. 2024-01-19 16:46:17.211 | EURUSD Daily #7 | Reloading chart. 2024-01-19 16:46:17.233 | EURUSD 5 Min #8 | Reloading chart. 2024-01-19 16:46:17.507 | EURUSD Daily #7 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data 2024-01-19 16:46:17.568 | XAUUSD Daily #2 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data 2024-01-19 16:46:17.585 | EURUSD 5 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-01-19 16:46:17.984 | Using Bid/Ask average for last trade price for XAUUSD 2024-01-19 16:46:17.984 | Using symbol data fast lookup vector 2024-01-19 16:46:17.984 | Starting DelayedDownloadMonitoringTimer 2024-01-19 16:46:17.984 | Starting HDTimeoutTimer 2024-01-19 16:46:17.984 | Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data. 2024-01-19 16:46:17.984 | Historical data download ID 1 not found when removing ID from outstanding request set. 2024-01-19 16:46:17.984 | Real-time Intraday chart data file updates started for XAUUSD 2024-01-19 16:46:17.984 | Opened cached Intraday file: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\XAUUSD.scid. Thread ID: 6040 2024-01-19 16:46:17.984 | Intraday chart data file opened for XAUUSD 2024-01-19 16:46:17.997 | Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data. 2024-01-19 16:46:17.997 | Historical data download ID 2 not found when removing ID from outstanding request set. 2024-01-19 16:46:18.017 | Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data. 2024-01-19 16:46:18.017 | Historical data download ID 3 not found when removing ID from outstanding request set. 2024-01-19 16:46:18.017 | Using Bid/Ask average for last trade price for EURUSD 2024-01-19 16:46:18.048 | Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data. 2024-01-19 16:46:18.048 | Historical data download ID 4 not found when removing ID from outstanding request set. 2024-01-19 16:46:18.048 | Real-time Intraday chart data file updates started for EURUSD 2024-01-19 16:46:18.048 | Opened cached Intraday file: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\EURUSD.scid. Thread ID: 6040 2024-01-19 16:46:18.048 | Intraday chart data file opened for EURUSD 2024-01-19 16:46:18.384 | XAUUSD[M] Daily #2 | Reloading chart. 2024-01-19 16:46:18.426 | EURUSD[M] Daily #7 | Reloading chart. |
| [2024-01-19 17:03:36] |
| User601708 - Posts: 5 |
|
2024-01-19 16:46:08.954 | Trade activity files set size: 5 2024-01-19 16:46:09.161 | Reading Internal Order ID file. 2024-01-19 16:46:09.279 | Reading Trade Orders file. 2024-01-19 16:46:09.279 | Reading Trade Positions file. 2024-01-19 16:46:09.280 | Reading Trade Account Data files. 2024-01-19 16:46:09.281 | Software version: 2586 64-bit 2024-01-19 16:46:09.281 | Primary Thread ID: 6040 2024-01-19 16:46:09.281 | Usage end date: 2024-02-04 2024-01-19 16:46:09.281 | Enabled for: Advanced Features 2. 2024-01-19 16:46:09.281 | Enabled for: Sierra Chart Historical Data Service. 2024-01-19 16:46:09.281 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-01-19 16:46:09.281 | Enabled for: Delayed Denali Exchange Data Feed. 2024-01-19 16:46:09.281 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-01-19 16:46:09.281 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-01-19 16:46:09.281 | Custom symbol settings values: enabled 2024-01-19 16:46:09.281 | Chart Update Interval: 400 2024-01-19 16:46:09.281 | Intraday Data Storage Time Unit: 1 2024-01-19 16:46:09.281 | Time Zone: +00:00:00 (UTC+00) 2024-01-19 16:46:09.281 | 2024-01-19 16:46:09 Local computer time in UTC 2024-01-19 16:46:09.281 | 2024-01-19 16:46:09 Local computer time in SC Time Zone 2024-01-19 16:46:09.281 | 2024-01-19 16:46:07 Server time in UTC 2024-01-19 16:46:09.281 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-01-19 16:46:09.281 | Program path: C:\Users\Wojciech Krasny\Desktop\sierra chart\ 2024-01-19 16:46:09.281 | Data Files path: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\ 2024-01-19 16:46:09.282 | OS Version Number: 10.0 2024-01-19 16:46:09.282 | Locale Setting: C 2024-01-19 16:46:09.282 | DLLs: UserContributedStudies_64.dll 2024-01-19 16:46:09.282 | Allowed protected custom studies: 2024-01-19 16:46:09.282 | Crash reporter started: true 2024-01-19 16:46:09.282 | 2024-01-19 16:46:09.303 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-01-19 16:46:09.387 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-01-19 16:46:09.563 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-01-19 16:46:09.563 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-01-19 16:46:09.881 | Received 5 login tokens. 2024-01-19 16:46:10.416 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2024-01-19 16:46:10.417 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2024-01-19 16:46:10.417 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. 2024-01-19 16:46:11.181 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2024-01-19 16:46:11.182 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2024-01-19 16:46:11.187 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-01-19 16:46:11.187 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-01-19 16:46:11.187 | HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. 2024-01-19 16:46:11.794 | Requested user files to download. 2024-01-19 16:46:12.465 | Symbol settings MD5 received. Request ID: 1. 2024-01-19 16:46:12.465 | Symbol settings are up-to-date for rithmic_v2.trading. 2024-01-19 16:46:13.811 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. 2024-01-19 16:46:17.043 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-01-19 16:46:17.080 | XAUUSD 1 Min #1 | Reloading chart. 2024-01-19 16:46:17.161 | XAUUSD Daily #2 | Reloading chart. 2024-01-19 16:46:17.211 | EURUSD Daily #7 | Reloading chart. 2024-01-19 16:46:17.233 | EURUSD 5 Min #8 | Reloading chart. 2024-01-19 16:46:17.507 | EURUSD Daily #7 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data 2024-01-19 16:46:17.568 | XAUUSD Daily #2 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data 2024-01-19 16:46:17.585 | EURUSD 5 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-01-19 16:46:17.984 | Using Bid/Ask average for last trade price for XAUUSD 2024-01-19 16:46:17.984 | Using symbol data fast lookup vector 2024-01-19 16:46:17.984 | Starting DelayedDownloadMonitoringTimer 2024-01-19 16:46:17.984 | Starting HDTimeoutTimer 2024-01-19 16:46:17.984 | Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data. 2024-01-19 16:46:17.984 | Historical data download ID 1 not found when removing ID from outstanding request set. 2024-01-19 16:46:17.984 | Real-time Intraday chart data file updates started for XAUUSD 2024-01-19 16:46:17.984 | Opened cached Intraday file: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\XAUUSD.scid. Thread ID: 6040 2024-01-19 16:46:17.984 | Intraday chart data file opened for XAUUSD 2024-01-19 16:46:17.997 | Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data. 2024-01-19 16:46:17.997 | Historical data download ID 2 not found when removing ID from outstanding request set. 2024-01-19 16:46:18.017 | Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data. 2024-01-19 16:46:18.017 | Historical data download ID 3 not found when removing ID from outstanding request set. 2024-01-19 16:46:18.017 | Using Bid/Ask average for last trade price for EURUSD 2024-01-19 16:46:18.048 | Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data. 2024-01-19 16:46:18.048 | Historical data download ID 4 not found when removing ID from outstanding request set. 2024-01-19 16:46:18.048 | Real-time Intraday chart data file updates started for EURUSD 2024-01-19 16:46:18.048 | Opened cached Intraday file: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\EURUSD.scid. Thread ID: 6040 2024-01-19 16:46:18.048 | Intraday chart data file opened for EURUSD 2024-01-19 16:46:18.384 | XAUUSD[M] Daily #2 | Reloading chart. 2024-01-19 16:46:18.426 | EURUSD[M] Daily #7 | Reloading chart. 2024-01-19 17:01:41.137 | CLG24_FUT_CME Daily #1 | Reloading chart. 2024-01-19 17:01:41.158 | CLG24_FUT_CME 1 Min #3 | Reloading chart. 2024-01-19 17:01:41.173 | Repeating the loading process because the chart parameters changed. 2024-01-19 17:01:41.173 | Restarting the loading process. 2024-01-19 17:01:41.178 | Repeating the loading process because the chart parameters changed. 2024-01-19 17:01:41.178 | Restarting the loading process. 2024-01-19 17:01:41.182 | CLG24_FUT_CME Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\CLG4.NYMEX.dly 2024-01-19 17:01:41.187 | CLG4.NYMEX 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\CLG4.NYMEX.scid 2024-01-19 17:01:41.569 | CLG4.NYMEX Daily #1 | Reloading chart. 2024-01-19 17:01:41.574 | CLG4.NYMEX Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\CLG4.NYMEX.dly 2024-01-19 17:01:41.579 | CLG4.NYMEX 1 Min #3 | Reloading chart. 2024-01-19 17:01:41.586 | CLG4.NYMEX 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\CLG4.NYMEX.scid 2024-01-19 17:01:41.963 | Symbol not allowed: CLG4.NYMEX 2024-01-19 17:01:41.978 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. 2024-01-19 17:01:42.376 | CLG4.NYMEX Daily #1 | Reloading chart. 2024-01-19 17:01:42.404 | CLG4.NYMEX Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\CLG4.NYMEX.dly 2024-01-19 17:01:51.587 | CLG4.NYMEX Daily #1 | Reloading chart. 2024-01-19 17:01:51.603 | CLG4.NYMEX Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\Wojciech Krasny\Desktop\sierra chart\Data\CLG4.NYMEX.dly |
| [2024-01-19 17:55:53] |
| John - SC Support - Posts: 36286 |
|
You are on a trial and we do not allow for connectivity to trading services while on a trial. If you want to connect to your Rithmic account, then you will need to change to one of our paid packages. In particular, you will need to be on one of our Integrated packages in order to connect to a trading service. Refer to the information here: Description of Service Packages and Pricing: Integrated Packages And refer to the following for how to add funds and select a package: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: