Support Board
Date/Time: Tue, 26 Nov 2024 00:47:18 +0000
do you support Binance data?
View Count: 755
| [2024-01-16 11:46:16] |
| User849502 - Posts: 345 |
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hello, as you know crypto is going mainstream now so I am wondering if there was any possibility of SC getting data from Binance instead of Bimex? Bimex does such little volume vs Binance who does about 10% of BTC a day. I see Binance in the list of available symbols, but when I click to open it up it only says 'Get Binance Symbols). Can I get Binance? Thank you, Karen |
| [2024-01-16 11:59:36] |
| Sierra_Chart Engineering - Posts: 17178 |
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Yes. Follow through the instructions here: Cryptocurrency / Bitcoin Data and Trading Services: Setup Instructions On the Find Symbol window you then need to press the Get Symbols button to get the Binance symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-16 11:59:58
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| [2024-01-16 13:35:33] |
| User849502 - Posts: 345 |
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I am very sorry, but I get no reaction when I hit the 'get symbols' button. You can see I am on 'all service' as I am running btc from Bitmex in the background. I then went to Binance, clicked, got the '(Get Binance Symbols), clicked/highlighted that and then went to the 'get symbols' at the bottom and clicked. Nothing happens. I am very sorry but what am I doing wrong, please?
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 nosymbols.PNG / V - Attached On 2024-01-16 13:34:52 UTC - Size: 247.7 KB - 75 views |
| [2024-01-16 15:04:34] |
| John - SC Support - Posts: 36286 |
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We see that this is in a Sub-Instance. Please try this in the main instance and let us know if you are able to get the symbols there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 15:36:02] |
| User849502 - Posts: 345 |
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John, You know I do not want to get you mad so please when I tell you I have hit the 'get symbol' button I have I promise. Please look at the screenshot I sent. I know what button you want me to hit, and I did, but no symbols populate. Is there anything else I can do? When I click on that button I briefly get a message of [requested additional symbols] so I am doing what you told me. I am sorry I am taking your time.
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| [2024-01-16 16:17:53] |
| John - SC Support - Posts: 36286 |
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We did not ask you to verify you hit the proper button in post #4. We are asking if you have tried this in the Main Instance as well. The image you provided shows that you are trying to do this in a Sub-Instance. Please try it in the Main Instance and let us know if you get the symbols there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 19:08:13] |
| User849502 - Posts: 345 |
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I tried that! See I am thinking! but it didn't make a difference. I am so sorry to bother you, but I am doing what you say, and I had tried the main SC All service login chartbook
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| [2024-01-17 07:01:13] |
| User849502 - Posts: 345 |
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John!!!! I closed SC overnight and shut off computer. I opened my main page of All Service and tried again. This time it worked, and the 'requested additional symbols' message didn't disappear instantly. And the boom a window populated. Thank you so much and maybe you did something overnight but I now have the symbol. THANK YOU |
| [2024-01-17 15:12:03] |
| User849502 - Posts: 345 |
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John, please look at attached message log. I was able to access the symbols this morning. I just went back to try the different symbols and it did the same thing as it did yesterday. A brief message saying requesting symbols and then boom nothing. Look at message log, and see I did request, but it won't give. What do you think is going on? Thank you
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| messagelog.PNG / V - Attached On 2024-01-17 15:11:56 UTC - Size: 118.31 KB - 70 views |
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