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Date/Time: Tue, 26 Nov 2024 02:26:34 +0000



Charbook templates

View Count: 233

[2024-01-10 22:42:55]
User486404 - Posts: 1
Hi Support Team,

I bought chartbook template which is working on service package 5 - base advanced, however on this service package Donali data feed is inactive.
For Service package 10 - integrated standard Donali feed is active and I have access to all marked data, however my template is not working.
Could you please advise / provide some solution for that case ?

Kind regards,
Piotr
[2024-01-11 16:28:32]
John - SC Support - Posts: 36286
Changing the package would have no impact on whether the chartbook can be used or not.

If your "Global Settings >> Data/Trade Service Settings >> Common Settings >> Current Selected Service" have changed, the most likely issue is simply that you are using different symbols (each service uses different symbols). Open the Chartbook and select "Edit >> Translate Symbols to Current Service". This should resolve your issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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