Support Board
Date/Time: Tue, 26 Nov 2024 02:38:56 +0000
Connection error
View Count: 271
| [2024-01-05 15:45:09] |
| Ju17 - Posts: 39 |
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Hello, "Connection error message from service Rithmic Direct-DTC Logon error received from server permission denied." Iam not able to trade, what can i do to solve this probleme ? |
| [2024-01-05 17:51:00] |
| John - SC Support - Posts: 36286 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-08 13:41:03] |
| Ju17 - Posts: 39 |
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After I set "allow support for Sierra chart data feed" to No, it works again.
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| [2024-01-08 22:59:08] |
| Sierra_Chart Engineering - Posts: 17179 |
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That is an unrelated option. So that would not make any difference. Although it could affect the routing of historical and market data requests. But setting it to No would only make less likely you would encounter a permission denied error if the error is in relation to historical or market data from Rithmic.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-08 22:59:15
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