Support Board
Date/Time: Tue, 26 Nov 2024 04:35:46 +0000
Charts not updating
View Count: 248
| [2024-01-03 18:10:10] |
| User209431 - Posts: 108 |
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My charts seem to stop updating. I have the correct Time zone set. They just seem to stop updating. TIA |
| [2024-01-03 18:31:11] |
| John - SC Support - Posts: 36286 |
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Refer to the following: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-04 14:48:05] |
| User209431 - Posts: 108 |
|
Hi John, Happy New Year btw. Not sure though, just stopped updating out of nowhere. 2 five-minute bars in and all charts just stopped. |
| [2024-01-04 15:27:00] |
| User209431 - Posts: 108 |
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Ok, from the log I can see the Denali feed being rejected at the socket and trying to reconnect and failing over and over. I have tried to set the time and date to servers and followed the allowing SC administrative through permissions but that still produces and error as well. Thinking they are connected. I just sent the log with the message "reeds115" |
| [2024-01-04 15:37:29] |
| User209431 - Posts: 108 |
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Arrgggg. I had SC running on my old laptop without knowing it I think. I shut it down and now things seem to be updating. Does this make sense? |
| [2024-01-04 15:39:18] |
| Sierra_Chart Engineering - Posts: 17179 |
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Yes it does. Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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