Support Board
Date/Time: Tue, 26 Nov 2024 04:33:25 +0000
Stuck to 2023
View Count: 266
| [2024-01-02 14:45:37] |
| jiannisalex - Posts: 9 |
|
Dear Sierra Team Happy New Year ! My charts have stuck to 2023 and do not move to 2024. What should I do ? Thank you in advance, Sincerely, Yiannis Alexakis +306978760854 |
| [2024-01-02 16:10:02] |
| John - SC Support - Posts: 36286 |
|
What is one symbol for which you are having an issue?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-02 16:51:20] |
| jiannisalex - Posts: 9 |
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The symbol is E-mini S&P 500. My Quoteboard volume is zero in all symbols. I receive the attached message. Thank you. |
| [2024-01-02 16:53:50] |
| jiannisalex - Posts: 9 |
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I receive the following message: Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPH24, ID:5 Click for symbol information Download Failed. Historical data only supported with Sierra Chart data feed. |
| [2024-01-02 17:02:49] |
| John - SC Support - Posts: 36286 |
|
The exchange that you had active did not renew on January 1, 2024 due to insufficient funds at that time. You would need to add enough funds to cover the cost of the exchange and then you can re-activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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