Support Board
Date/Time: Tue, 26 Nov 2024 03:28:28 +0000
duration of inactive service
View Count: 247
| [2024-01-02 13:15:12] |
| cadillac79 - Posts: 5 |
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dear madam, dear sir I would like to suspend my trading activity for 2 years until I'm retired. I have not seen the answer to the 2 following questions in the FAQ & forum. 1- how long does sierrachart accept that an acount can be inactive before being closed par sierrachart. 2- it is written that one can be refunded only for remaining full monthly trench. If I ask a refund can you just put this money on my "services surplus" (money balance) for 2 years instead of transfering the money to a banking acount? thank you for your reply. best regards Date Time Of Last Edit: 2024-01-02 13:24:06
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| [2024-01-02 16:02:54] |
| John - SC Support - Posts: 36286 |
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1. An account is never removed unless we are specifically asked to do so. So if you come back in 2 years, you can continue to use the same account. 2. Yes, any refunded Usage Time can stay in your Services Surplus for as long as you like. Please verify that you want us to refund 4 months (124 days) of Usage Time to your Services Surplus and that you do NOT want this refunded back to your payment method. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-04 21:36:39] |
| cadillac79 - Posts: 5 |
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dear madam, dear sir thanks for your reply I have disabled the service package. So can you refund me the 4 full remaining month (124 days) of Usage Time and put this money on my "services surplus" (money balance) . thanks best regards |
| [2024-01-05 15:45:30] |
| John - SC Support - Posts: 36286 |
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This has been done.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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