Support Board
Date/Time: Tue, 26 Nov 2024 06:59:39 +0000
System glitchs
View Count: 254
| [2023-12-28 04:22:06] |
| RamRally - Posts: 24 |
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Please see attached the proof of the glitch's I'm experiencing. Attached is a video of me taking a Sell with a stop loss and two take profit, along with the 3 snips inlined of orders and trade activity. My P/L started off with correct adjustment as normal. Then all of sudden it flipped to going negative. Nothing in the trade changed. I was in profit at 63.50, I moved that TP to 17139 and instead of giving me profit it took me out negative, My balance came down to 39, then I got out of the final just flattened it and total loss left me at $38. PLEASE ESCALATE THIS. I have snips of the orders as well. This does not make any sense. Order 135503068 This is so weird, anyone I know, communities aren't experiencing these issues. |
 2023-12-27 21-20-47.mkv - Attached On 2023-12-28 04:20:14 UTC - Size: 23.17 MB - 105 views  Screenshot 2023-12-27 220622.png / V - Attached On 2023-12-28 04:20:47 UTC - Size: 140.88 KB - 63 views Screenshot 2023-12-27 214639.png / V - Attached On 2023-12-28 04:20:58 UTC - Size: 569.42 KB - 73 views |
| [2023-12-28 14:23:29] |
| Sierra_Chart Engineering - Posts: 17179 |
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There is nothing here for us to look at. This is not our issue and this is not within the scope of our support at all. If you have any issues with the trading service you are using, contact them. When it comes to profit/loss values in Sierra Chart, refer to the relevant documentation for the particular profit/loss value you are looking at. For example if you are looking at the Daily Profit/Loss, refer to: Help With Daily Profit/Loss Value And regarding the Trade Activity Log and the associated tabs, there is full documentation on how all of that works here: Trade Activity Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-28 14:51:50
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