Support Board
Date/Time: Tue, 26 Nov 2024 06:46:24 +0000
Not getting updated data. Always disconnected
View Count: 207
| [2023-12-27 06:36:12] |
| Christopher Lecusay - Posts: 6 |
|
Hello, my Sierra Charts doesn't seem to want to connect at all. I've been having this issue for the past couple weeks but didn't do anything as I'm only doing replays for now. However, I seem to always be disconnected. The status bar is always yellow and saying, "Reconnect Wait". Then I have a window that pops up that doesn't go away that says: "Service Connection Error Connection error message from service: Rithmic Direct - DTC | Logon error received from server: permission denied | Date-Time: 2023-12-27 01:34:27" Help please. What's going on and how do I fix this? |
| [2023-12-27 17:06:28] |
| John - SC Support - Posts: 36286 |
|
Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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