Support Board
Date/Time: Tue, 26 Nov 2024 08:32:25 +0000
current position not visible
View Count: 270
| [2023-12-12 21:06:27] |
| qiw4u23oi4u234 - Posts: 32 |
|
My fills and live orders are visible but my current position is not visible suddenly since this morning. (neither from my chart nor DOM) If I turn on Sim, it is visible but when I turn it off, it is not. It is currently connected with IB and was working fine yesterday. I tried restarting the chart, turning 'chart trade mode', 'show order fills' etc on and off. Nothing seems to work. There is nothing wrong with my broker. Please help. |
| [2023-12-12 21:42:20] |
| John - SC Support - Posts: 36286 |
|
If you see the position when you turn on "Simulation Mode" then this implies that the order was placed in Simulation Mode and not live. Check with your broker to see if the position actually exists on the exchange. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-12 22:56:13] |
| qiw4u23oi4u234 - Posts: 32 |
|
Hi, thank you for your reply. However, I don't think I was clear enough earlier. I said when I turn on simulation mode and enter into a position, my current position (price and how many contracts I'm in) is visible, as it is supposed to be, on my charts. However, when I turn into live trading and then enter into a position, my position is not shown in any of the charts. (It shows for like 1 second then disappears). I can see my position on TWS but not on the sierrachart. It was working perfectly fine yesterday and I have not changed any settings since, but it is suddenly not working today. Please help me fix this problem. |
| [2023-12-13 01:06:26] |
| Sierra_Chart Engineering - Posts: 17179 |
|
Refer to: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-13 02:02:57] |
| qiw4u23oi4u234 - Posts: 32 |
|
Everything was fine until yesterday so why is it suddenly not working?
|
| [2023-12-13 02:06:26] |
| Sierra_Chart Engineering - Posts: 17179 |
|
Why are you asking us this question. We do not know. You need to contact Interactive Brokers about this. But they are not going to help you. There are so many problems with Interactive Brokers. We cannot help you, other than referring you to the documentation. Read it again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-13 02:23:21
|
| [2023-12-13 05:57:57] |
| Sierra_Chart Engineering - Posts: 17179 |
|
This is a common problem of Interactive Brokers. Also refer to the information here: https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#ConfiguringTradeAccountForReceivingPositionsAndAccountUpdates (Very important and could be applicable in your case) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: