Support Board
Date/Time: Tue, 26 Nov 2024 08:41:45 +0000
Trade Order Error
View Count: 241
| [2023-12-12 16:03:50] |
| User245780 - Posts: 17 |
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Hello, I am receiving an error message when attempting to enter a trade on MESH24. I can enter a trade on Sim mode. "Trading is not supported by server." Not sure if it's because I am out of the country. Please advise. Thank You, Greg Mills TradeActivity files query time: 0.002073 seconds. Entries: 0. Current queries: 2 | 2023-12-11 06:07:59.095 TradeActivity files query time: 0.261935 seconds. Entries: 648. Current queries: 2 | 2023-12-11 06:07:59.357 TradeActivity files query time: 0.001644 seconds. Entries: 0. Current queries: 1 | 2023-12-11 06:08:25.566 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-12-11 06:08:25.809 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-12-11 06:08:25.809 TradeActivity files query time: 0.001559 seconds. Entries: 0. Current queries: 1 | 2023-12-11 06:14:31.709 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-12-11 09:57:20.292 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-12-11 09:57:20.292 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-12-11 11:50:53.235 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-12-11 11:50:53.235 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-12-11 14:37:31.963 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-12-11 14:37:31.963 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-12-11 15:12:08.301 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-12-11 15:12:08.301 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-12-11 15:50:59.967 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-12-11 15:50:59.967 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-12-11 20:16:55.581 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-12-11 20:16:55.581 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-12-11 20:50:13.781 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-12-11 20:50:13.781 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-12-12 05:57:26.133 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-12-12 05:57:26.133 Trade Order Error - Trading is not supported by server. Internal Order ID: 837. Service Order ID: (none). Symbol: MESH24_FUT_CME. Account: 45329 | 2023-12-12 06:32:35.835 * New order rejected - 'Trade >> Trading Locked' is enabled. Internal Order ID: 841. Service Order ID: (none). Symbol: MESH24_FUT_CME. Account: 45329 | 2023-12-12 06:33:09.025 * New order rejected - 'Trade >> Trading Locked' is enabled. Internal Order ID: 842. Service Order ID: (none). Symbol: MESH24_FUT_CME. Account: 45329 | 2023-12-12 06:33:09.025 * TradeActivity files query time: 0.158055 seconds. Entries: 0. Current queries: 1 | 2023-12-12 06:36:19.935 TradeActivity files query time: 0.003605 seconds. Entries: 0. Current queries: 1 | 2023-12-12 07:25:52.187 Trade Order Error - Trading is not supported by server. Internal Order ID: 849. Service Order ID: (none). Symbol: MESH24_FUT_CME. Account: 45329 | 2023-12-12 07:26:04.243 * TradeActivity files query time: 1.307018 seconds. Entries: 0. Current queries: 1 | 2023-12-12 07:33:02.571 Trade Order Error - Trading is not supported by server. Internal Order ID: 852. Service Order ID: (none). Symbol: MESH24_FUT_CME. Account: 45329 | 2023-12-12 07:36:27.003 * Trade Order Error - Trading is not supported by server. Internal Order ID: 853. Service Order ID: (none). Symbol: MESH24_FUT_CME. Account: 45329 | 2023-12-12 07:43:35.585 * Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-12-12 07:51:46.635 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-12-12 07:51:46.635 Trade Order Error - Trading is not supported by server. Internal Order ID: 856. Service Order ID: (none). Symbol: MESH24_FUT_CME. Account: 45329 | 2023-12-12 07:52:08.187 * |
| [2023-12-12 16:46:30] |
| John - SC Support - Posts: 36286 |
|
What is your "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-12 16:59:30] |
| User245780 - Posts: 17 |
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It is showing Generic [data]. Should it be Teton? Thanks |
| [2023-12-12 18:24:32] |
| John - SC Support - Posts: 36286 |
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If you are setup with your broker to use the Teton Order Routing Service, then yes. In particular, follow these instructions starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions If you are setup to use another service, then let us know which one and we will point you to the proper instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-12 18:30:16] |
| User245780 - Posts: 17 |
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I figured it out per your link. Thanks for your help.
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