Support Board
Date/Time: Tue, 26 Nov 2024 10:43:21 +0000
sierra showing delayed data even though services activated?
View Count: 269
| [2023-12-04 14:34:10] |
| Bhupinderjhajj - Posts: 30 |
|
Hello. My Sierra chart is showing delayed data. Even though I have activated Integrated MBO and Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading account. These are the two that I always activate. It's still showing delayed after 20mins. I've closed sierra, reconnected. Thanks Bhupinder |
| [2023-12-04 15:01:53] |
| John - SC Support - Posts: 36286 |
|
The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-04 15:10:25] |
| Bhupinderjhajj - Posts: 30 |
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Hi So my AMP account is still funded. I've never had to verify it before over the past two years. How do I go about this? |
| [2023-12-04 15:14:46] |
| Sierra_Chart Engineering - Posts: 17179 |
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Follow the instructions here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-04 16:00:16] |
| Bhupinderjhajj - Posts: 30 |
|
Hi So I did actually read that link prior. I got the issue fixed. I AMP disconnected my live account. I had to submit a new request and then go into SC and re-upload my logins. Thank-you! |
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