Support Board
Date/Time: Tue, 26 Nov 2024 12:26:11 +0000
Live Trades
View Count: 198
| [2023-11-27 15:08:44] |
| Aashi - Posts: 9 |
|
Hi, I am unable to place live trades on my account. I contacted my broker regarding this issue and they said everything on their end is set up and they also could see that I was connected to the Denali Exchange Data Feed. |
| [2023-11-27 17:28:23] |
| John - SC Support - Posts: 36286 |
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What exactly occurs when you try to place a trade? If you are getting an error, then we need to know the exact message you are getting. If you are not seeing anything, then after you try to place a trade, open the "Trade >> Trade Service Log" and it should give you the reason why you are having a problem. You can copy and paste the information from that log to this thread for us to take a look at it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-28 15:56:11] |
| Aashi - Posts: 9 |
|
I checked the Trade Service Log and the following message was displayed: "Trade Order Error - CQG order update. Status: REJECTED. Text: Account purchase power USD... is insufficient to satisfy total portfolio margin requirement including this order USD 1650." (This was the message for the Crude Oil market, but a similar message appears for other markets.) Does this mean I need a minimum of $1650 in my account? |
| [2023-11-28 16:01:33] |
| Sierra_Chart Engineering - Posts: 17179 |
|
You need to contact your broker about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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